Versant 2100 Image Quality Decision Tree

Select the appropriate Image Quality Problem Category using the list below or use the Image Quality Example Chart to make your selection.

• Too Light / Too Dark / Full Color

• Blank Page / Colors Missing / Deletions

• Lines / Streaks

• Spots / Smears

• Dirty Prints / Scattered Spots / Background Contamination

• Fuzzy Prints / Color Misregistration

• Shifted or Skewed Image / Image Not Centered

• Damaged Media / Wrinkles 

Versant 2100 Decision Tree Landing Page.

Image Quality Examples:

Example Image	Image Quality Defect
	Too Light / Too Dark / Full Color
	Blank Page / Colors Missing / Deletions
	Lines / Streaks
	Spots / Smears
	Dirty Prints / Scattered Spots / Background Contamination
	Fuzzy Prints / Color Misregistration
	Shifted or Skewed Image / Image Not Centered
	Damaged Media / Wrinkles

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Image Quality Defect: Too Light / Too Dark / Full Color

Note: To troubleshoot image quality problems, always test the functions available on your printer. 

• Print the Troubleshooting Print Quality Pages to Identify Print Quality Problems

When does the Image Quality Defect Occur?

• Printing Only
  
  

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Image Quality Defect: Blank Page / Colors Missing / Deletions

Note: To troubleshoot image quality problems, always test the functions available on your printer. 

• Print the Troubleshooting Print Quality Pages to Identify Print Quality Problems

When does the Image Quality Defect Occur?

• Printing Only
  
  

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Image Quality Defect: Lines / Streaks

Note: To troubleshoot image quality problems, always test the functions available on your printer. 

• Print the Troubleshooting Print Quality Pages to Identify Print Quality Problems

When does the Image Quality Defect Occur?

• Printing Only
  
  

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Image Quality Defect: Spots / Smears

Note: To troubleshoot image quality problems, always test the functions available on your printer. 

• Print the Troubleshooting Print Quality Pages to Identify Print Quality Problems

When does the Image Quality Defect Occur?

• Printing Only
  
  

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Image Quality Defect: Dirty Prints / Scattered Spots / Background Contamination

Note: To troubleshoot image quality problems, always test the functions available on your printer. 

• Print the Troubleshooting Print Quality Pages to Identify Print Quality Problems

When does the Image Quality Defect Occur?

• Printing Only
  
  

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Image Quality Defect: Fuzzy Prints / Color Misregistration

Note: To troubleshoot image quality problems, always test the functions available on your printer. 

• Print the Troubleshooting Print Quality Pages to Identify Print Quality Problems

When does the Image Quality Defect Occur?

• Printing Only
  
  

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Image Quality Defect: Shifted or Skewed Image / Image Not Centered

Note: To troubleshoot image quality problems, always test the functions available on your printer. 

• Print the Troubleshooting Print Quality Pages to Identify Print Quality Problems

When does the Image Quality Defect Occur?

• Printing Only
  
  

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Image Quality Defect: Damaged Media / Wrinkles

Note: To troubleshoot Damaged Media problems, check if the problem occurs from some or all of the trays. 

Under What Circumstances Does the Damage Occur?

• From All Paper Trays:
  
  

  • Repeated Misfeeds, Jams, or Wrinkles
    
    

• From Some Paper Trays but Not All Paper Trays. Click on the article that best describes the situation to troubleshoot the problem:
  
  

  • Damaged Output
    
    

  • Excessive Paper Curl
    
    

  • Repeated Misfeeds, Jams, or Wrinkles
    

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Under What Circumstances Does the Too Light / Too Dark / Full Color Print Quality Problem Occur?

• When Printing from Multiple Computers, Applications or CWIS. Click on the article that best describes the situation to troubleshoot the problem:
  
  

  • Prints are Light, Faint, or Washed Out / Inconsistent Shading
    
    

  • RSS RAP- Print Output is Too Light
    
    

  • Light Area at the Trail Edge of Prints \ Trail Edge Deletions
    

Return to Previous Selection

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Under What Circumstances Does the Blank Page / Colors Missing / Deletions Print Quality Problem Occur?

• When Printing from Multiple Computers, Applications or CWIS. Click on the article that best describes the situation to troubleshoot the problem:
  
  

  • RSS RAP - Deletions
    
    

  • Deletions / Density / Barber Pole
    
    

  • White Streaks or Deletions
    
    

  • Light Area at the Trail Edge of Prints \ Trail Edge Deletions

Return to Previous Selection

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Under What Circumstances Does the Lines / Streaks Print Quality Problem Occur?

• When Printing from Multiple Computers, Applications or CWIS. Click on the article that best describes the situation to troubleshoot the problem:
  
  

  • RSS RAP- Print Output is Too Light
    
    

  • Prints are Light, Faint, or Washed Out / Inconsistent Shading
    
    

  • Uneven Density Side-to-Side / Light or Dark Areas
    
    

  • Light Area at the Trail Edge of Prints \ Trail Edge Deletions
    
    

  • RSS RAP - Spots
    
    

  • Cyan Spots
    
    

  • Random White or Dark Spots
    
    

  • Repeating Spots or Bands Every 147 mm (5.79 in.)
    
    

  • Repeating Spots or Bands Every 374 mm (14.72 in.)
    
    

  • Repeating Spots or Bands Every 44 mm (1.73 in.)
    
    

  • RSS RAP - Streaks/Lines (LE/TE)
    
    

  • Mottled \ Streaks
    
    

  • Repeating Spots or Bands Every 147 mm (5.79 in.)
    
    

  • Black Lines on Prints
    
    

  • Solid Color Streaks (Lead Edge to Trail Edge)
    
    

  • Repeating Spots or Bands Every 44 mm (1.73 in.)
    
    

  • Repeating Spots or Bands Every 374 mm (14.72 in.)
    

Return to Previous Selection

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Under What Circumstances Does the Spots / Smears Print Quality Problem Occur?

• Only When Printing from One Computer or Application:
  
  

  • Image Quality Problem Only When Printing from One Computer or Application
    
    

• When Printing from Multiple Computers, Applications or CWIS. Click on the article that best describes the situation to troubleshoot the problem:
  
  

  • RSS RAP- Print Output is Too Light
    
    

  • Prints are Light, Faint, or Washed Out / Inconsistent Shading
    
    

  • Uneven Density Side-to-Side / Light or Dark Areas
    
    

  • Light Area at the Trail Edge of Prints \ Trail Edge Deletions
    
    

  • RSS RAP - Spots
    
    

  • Cyan Spots
    
    

  • Random White or Dark Spots
    
    

  • Repeating Spots or Bands Every 147 mm (5.79 in.)
    
    

  • Repeating Spots or Bands Every 374 mm (14.72 in.)
    
    

  • Repeating Spots or Bands Every 44 mm (1.73 in.)
    
    

  • RSS RAP - Streaks/Lines (LE/TE)
    
    

  • Mottled \ Streaks
    
    

  • Repeating Spots or Bands Every 147 mm (5.79 in.)
    
    

  • Black Lines on Prints
    
    

  • Solid Color Streaks (Lead Edge to Trail Edge)
    
    

  • Repeating Spots or Bands Every 44 mm (1.73 in.)
    
    

  • Repeating Spots or Bands Every 374 mm (14.72 in.)
    
    

Return to Previous Selection

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Under What Circumstances Does the Dirty Prints / Scattered Spots / Background Contamination Print Quality Problem Occur?

• When Printing from Multiple Computers, Applications or CWIS:
   

  • Solid Color Streaks (Lead Edge to Trail Edge)
    
    

  • Image on the Prints are Skewed or Crooked
    

  • Misregistration or Image Shift
    

  • Background in Single Color
    

  • Magenta Background
    

Return to Previous Selection

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Under What Circumstances Does the Fuzzy Prints / Color Misregistration Print Quality Problem Occur?

• When Printing from Multiple Computers, Applications or CWIS:
  
  

  • Solid Color Streaks (Lead Edge to Trail Edge)
    
    

  • Misregistration or Image Shift
    

  • Color Misregistration (Color to Color Alignment)
    

  • RSS RAP - Color Misregistration (Color to Color Alignment)

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Under What Circumstances Does the Shifted or Skewed Image / Image Not Centered Print Quality Problem Occur?:

• Misregistration or Image Shift
  
  

• Image on the Prints are Skewed or Crooked

Return to Previous Selection

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Too Light / Too Dark / Full Color Image Quality Defect Occurs WhenPrinting.

Click on the article that best describes the situation to troubleshoot the problem:

• Prints are Light, Faint, or Washed Out / Inconsistent Shading
  
  

• RSS RAP- Print Output is Too Light

Return to Previous Selection

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Lines / Streaks Image Quality Defect Occurs Both When Coping and Printing.

Click on the article that best describes the situation to troubleshoot the problem:

• White Streaks or Deletions
  
  

• Light Lines, Light or Dark Areas
  
  

• Repeating Spots or Bands Every 44 mm (1.73 in.)
  
  

• Repeating Spots or Bands Every 374 mm (14.72 in.)
  
  

• Random White or Dark Spots

Return to Previous Selection

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Spots / Smears Image Quality Defect Occurs Both When Coping and Printing.

Click on the article that best describes the situation to troubleshoot the problem:

• Streaks, Lines or Spots on Copies and Prints
  
  

• Smears, Blotches, Stretched or Blurry Spots on Copies and Prints
  
  

• Toner Rubs Off, Smudges or Does Not Appear Correctly Fused on Copies and Prints
  
  

• Random Deletions, Spots, Stripes or Missing Color on All Prints and Copies
  
  

• Repeating Defects at Constant Intervals on All Prints and Copies

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Dirty Prints / Scattered Spots / Background Contamination Image Quality Defect Occurs When Printing.

Click on the article that best describes the situation to troubleshoot the problem:

• Toner Rubs Off, Smudges or Does Not Appear Correctly Fused on Copies and Prints
  
  

• Background in Single Color
  
  

• Magenta Background
  

• RSS RAP- Halo and Smudges
  
  

• Halo or Smudges
  

• Cyan Spots
  

• Random White or Dark Spots
  

• Repeating Spots or Bands Every 147 mm (5.79 in.)
  

• Repeating Spots or Bands Every 374 mm (14.72 in.)
  

• Repeating Spots or Bands Every 44 mm (1.73 in.)

Return to Previous Selection

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Fuzzy Prints / Color Misregistration Image Quality Defect When Printing.

Click on the article that best describes the situation to troubleshoot the problem:

• Misregistration or Image Shift||1383746
  
  

• RSS RAP- Halo and Smudges
  
  

• Halo or Smudges
  

• Misregistration or Image Shift
  

• Color Misregistration (Color to Color Alignment)
  

• RSS RAP - Color Misregistration (Color to Color Alignment)

Return to Previous Selection

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Shifted or Skewed Image / Image Not Centered Image Quality Defect Occurs When Printing.

Click on the article that best describes the situation to troubleshoot the problem:

• Misregistration or Image Shift
  
  

• Color Misregistration (Color to Color Alignment)
  

• Image on the Prints are Skewed or Crooked
  
  

Return to Previous Selection

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