Versant 2100 Decision Tree Landing Page (Use Icon to Open Full Screen)
- Product support for
- Xerox Versant 2100 Press
- Article ID
- KB0014375
- Published
- 2021-09-13
Identify the Problem / Select the Appropriate Decision Tree | Description |
Is the printer up and running? The Press Control Panel is Locked up, or the Touch Screen is Completely Dark. | The printer is Down, does not react, or no input via the Control Panel is possible. |
Is there a Fault Code or Message on the Control Panel? Always ask for a Fault Code (which may be different from the status code on the UI, in CWIS or XSM). If no Fault Code, search on the exact Message or Alert verbiage. Note: Instructions can be sent via Email: Fault Code Information. | The printer is working but there is an Alert / Message / Fault Code on the display. |
Paper is Jamming in Trays, DADF, Paper Path or Finisher or problems with Paper Trays. | |
Problems with Print or Copy Quality. | |
Print problemsnot related to Print Quality. | |
Printer is creating unusual Noise. |
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