VersaLink B7025_B7030_B7035 Decision Tree Landing Page (Use Icon to Open Full Screen)

Identify the Problem / Select the Appropriate Decision Tree

 Description

Is the printer up and running?

Printer Does Not Power On

The printer is Down, does not react, or no input via the Control Panel is possible.

Is there a Fault Code or Message on the Control Panel?

Always ask for a Fault Code (which may be different from the status code on the UI, in EWS or XSM). If no Fault Code, search on the exact Message or Alert verbiage.

Note: Instructions can be sent via Email: How To View the Fault History

The printer is working but there is an Alert / Message / Fault Code on the display.

Paper Jam or Paper Tray Problem Decision Tree

Paper is Jamming in Trays, DADF, Paper Path or Finisher or problems with Paper Trays.

Image Quality Decision Tree

Problems with Print or Copy Quality.

Scan Decision Tree

Problems with the various Scan to ... functions.

Print Decision Tree

Print problemsnot related to Print Quality.

Fax Decision Tree

Fax problems with Fax feature availability, Sending and/or Receiving.

Noise Decision Tree

Printer is creating unusual Noise.