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VersaLink B7025_B7030_B7035 Fax Decision Tree

Product support for
VersaLink B7025/B7030/B7035
Article ID
KB0129420
Published
2018-10-29

 Is there a Fault Code or Message Displayed on the Control Panel? How To View the Fault History

  • Yes: Fault Code is Displayed.

    • Search KANA for Fault Code. Is Fault Code found in KANA?

      • Yes: Fault Code is found. Troubleshoot the Fault Code problem using the proposed solutions in the Fault Code article.

      • No: Fault Code is not found> Check eDoc/Eureka (in GCC with Tech Mentor).

  • No: Fault Code is Not Displayed.

    • If instructions are displayed on the Control Panel make sure all the instructions have been followed.

    • Have the customer make a copy to confirm the issue is a Faxing problem if following the instructions on the display does not resolve the issue. Copies can be made?

Return to VersaLink B7025_B7030_B7035 Decision Tree Landing Page (Use Icon to Open Full Screen)

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What is the Fax Problem?

Make the appropriate selection below:

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Fax Feature is Not Available or Ready

Return to Decision Tree Start

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Fax Send Problems

Make the appropriate selection below:

Return to Decision Tree Start

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Fax Receiving Problems

Make the appropriate selection below:

Return to Decision Tree Start


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Both Fax Sending and Receiving Problems

Return to Decision Tree Start

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