VersaLink B7025_B7030_B7035 Print Decision Tree

 Is there a Fault Code or Message Displayed on the Control Panel?How To View the Fault History

• Yes: Fault Code is Displayed.
  

  • Search KANA for Fault Code. Is Fault Code found in KANA?
    

    • Yes: Fault Code is found. Troubleshoot the Fault Code problem using the proposed solutions in the Fault Code article.

    • No: Fault Code is not found> Check eDoc/Eureka (in GCC with Tech Mentor).
      
      

• No: Fault Code is Not Displayed.

  • If instructions are displayed on the Control Panel make sure all the instructions have been followed.
    
    Note: If there is an error message click on the message to display additional information. The job may be hanging due to another user's print job. Fix errors that may include; load correct paper, replace toner, etc.
    
    

  • Have the customer make a copy to confirm the issue is a Printing problem if following the instructions on the display does not resolve the issue. Copies can be made?

    • No: Copies cannot be made. Select: Cannot Copy

    • If following displayed instructions does not resolve the Print problem: Start the Decision Tree

Return to VersaLink B7025_B7030_B7035 Decision Tree Landing Page