VersaLink B7025_B7030_B7035 Paper Jam or Paper Tray Problem Decision Tree

___________

Is the Problem is Occurring in the Printer or the Finisher?

Make the appropriate selection below:

• Paper Jams or Paper Tray Problems in the Printer

• Paper Jams or Paper Tray Problems in the Finisher

Return to Top

___________

What is the Printer Paper Jam or Paper Tray Problem?

Make the appropriate selection below:

• Paper Tray Not Recognized

• Paper Jam in the Duplex Automatic Document Feeder (DADF)

• Paper Jam in Paper Tray 1, 2, 3, or 4

• Paper Jam in the Bypass Tray (Tray 5)

• Paper Jam in Tray 6 (High Capacity Feeder)

• Constant, Repeated or Other Paper Jams

Return to Previous Selection

Return to Top

___________

Paper Tray Not Recognized

• Paper Tray Not Recognized or Available

Return to Previous Selection

Return to Decision Tree Start

Return to Top

___________

Paper Jam in the Duplex Automatic Document Feeder (DADF)

Note: It is rare that a paper jam in the DADF does not generate a fault code. Check the Fault History to determine if a fault or error is present.

• Document Feeder Jams

Return to Previous Selection

Return to Decision Tree Start

Return to Top

___________

Paper Jam in Paper Tray 1, 2, 3, or 4

Note: It is rare that a paper jam in the printer does not generate a fault code. Check the Fault History to determine if a fault or error is present.

• Paper Jams From Trays 1 - 4

Return to Previous Selection

Return to Decision Tree Start

Return to Top

___________

Paper Jam in the Bypass Tray (Tray 5)

Note: It is rare that a paper jam in the printer does not generate a fault code. Check the Fault History to determine if a fault or error is present.

• Paper Jams From the Bypass Tray

Return to Previous Selection

Return to Decision Tree Start

Return to Top

___________

Paper Jam in Tray 6 (High Capacity Feeder)

Note: It is rare that a paper jam in the printer does not generate a fault code. Check the Fault History to determine if a fault or error is present.

• How To Clear a Paper Jam in Tray 6

Return to Previous Selection

Return to Decision Tree Start

Return to Top

___________

Constant, Repeated or Other Paper Jams

Note: It is rare that a paper jam in the printer does not generate a fault code. Check the Fault History to determine if a fault or error is present.

Make the appropriate selection below:

• Paper Jams at Door A

• Paper Jams at Door B

• Paper Jams at Door C

• Paper Misfeeds

• Label and Envelope Misfeeds

• Jams During Automatic 2-Sided Printing

• Multiple Sheets Pulled Together

Return to Previous Selection

Return to Decision Tree Start

Return to Top

___________

What Type of Finisher is on the Machine? 

Select the appropriate Finisher:

Note: The correct finisher type needs to be identified to offer appropriate solutions.

1. Print a Configuration Report.
   
   Note: If the jamming problem prevents printing a Configuration Report at the printer, the Configuration Report can be viewed using the Embedded Web Server. How To Download the Configuration Report From the Embedded Server
   
   

2. Locate the Machine Hardware Section on the Configuration Report.

3. Next to Finisher Type, the finisher installed will be listed.

• • Integrated Office Finisher

  • Office Finisher LX

Return to Previous Selection

Return to Top

___________

Integrated Office Finisher

• Jams in the Integrated Office Finisher 9NX.
  

• Jams in the Integrated Office Finisher 2FA.

Return to Previous Selection

Return to Decision Tree Start

Return to Top

___________

Office Finisher LX

Make the appropriate selection below:

• Jams in the Office Finisher LX Transport

• Jams Under the Office Finisher LX Top Cover

Return to Previous Selection

Return to Decision Tree Start

Return to Top