Skip to main contentClick to view our Accessibility Statement or contact us with accessibility-related questions.

VersaLink B7025_B7030_B7035 Scan Decision Tree

Product support for
VersaLink B7025/B7030/B7035
Article ID
KB0129492
Published
2018-10-31

 Is there a Fault Code or Message Displayed on the Control Panel? How To View the Fault History

  • Yes: Fault Code is Displayed.

    • Search KANA for Fault Code. Is Fault Code found in KANA?

      • Yes: Fault Code is found. Troubleshoot the Fault Code problem using the proposed solutions in the Fault Code article.

      • No: Fault Code is not found. Check eDoc/Eureka (in GCC with Tech Mentor).

  • No: Fault Code is Not Displayed.

    • If instructions are displayed on the Control Panel make sure all the instructions have been followed.

    • Have the customer make a copy to confirm the issue is a Scanning issue if following the instructions on the display does not resolve the issue. Copies can be made?

Return to VersaLink B7025_B7030_B7035 Decision Tree Landing Page

___________

What Type of Scanning is Being Performed?

Make the appropriate selection below:

Return to Top

___________

What is the Scan to Email Problem?

Make the appropriate selection below:

Return to Previous Selection

Return to Top

___________

Scan to Email Does Not Work at All

Make the appropriate selection below:

Return to Previous Selection

Return to Decision Tree Start

Return to Top

___________

Scan to Email Completes but with Issues

Return to Previous Selection

Return to Decision Tree Start

Return to Top

___________

Scan to Email Access Problems / Button Greyed Out or Missing

Return to Previous Selection

Return to Decision Tree Start

Return to Top

___________

Scan to Email Message is Displayed (No Fault Code)

Make the appropriate selection below:

Return to Previous Selection

Return to Decision Tree Start

Return to Top

___________

Scan to Email Intermittent Problems


Return to Previous Selection

Return to Decision Tree Start

Return to Top

___________

Scan to Email Slow Scanning

Return to Previous Selection

Return to Decision Tree Start

Return to Top

___________

Scan to Email Destination Problems


Return to Previous Selection

Return to Decision Tree Start

Return to Top

___________

Scan to Email Image Quality Problems

Return to Previous Selection

Return to Decision Tree Start

Return to Top

___________

Select the Appropriate Scan to Network / Workflow Scanning Problem:

Return to Decision Tree Start

Return to Top

___________

Scan to Network / Workflow Scanning Does Not Work at All

Return to Previous Selection

Return to Decision Tree Start

Return to Top

___________

Scan to Network / Workflow Scanning Message is Displayed (No Fault Code)

Make the appropriate selection below:


Return to Previous Selection

Return to Decision Tree Start

Return to Top

 ___________

Scan to Network / Workflow Scanning Image Quality Problems

Make the appropriate selection below:

Return to Previous Selection

Return to Decision Tree Start

Return to Top

___________

Scan to USB Problem

Return to Decision Tree Start

Return to Top

 ..