Clear a Paper Jam in the Crease and Two-Sided Trimmer Module

Paper Jams in Crease and Two-Sided Trimmer

When faults occur, such as a paper jam, open door or cover, or a printer malfunction, the following actions occur:

• The printer stops printing and a fault message appears on the control panel.

• The message includes an illustration that shows the fault location and provides corrective actions to clear the fault.

• Paper jams can occur in multiple areas of the printer and any optional modules connected to the printer. When multiple jams occur, the illustration changes to show the multiple locations and the required corrective actions.

• If a fault occurs in an optional module, an indicator on the module control panel illuminates. The indicator shows the area on the modules where the fault occurred.

When you clear paper jams, always refer to the following information:

• When you remove paper jams, keep the printer powered on. When you power off the printer, all information stored to the system memory is erased.

• Before you resume print jobs, clear all paper jams.

• To minimize print defects, do not touch components inside the printer.

• Before you resume the print jobs, ensure that you clear all paper jams, including any small, torn pieces of paper.

• Gently, remove the torn paper. Ensure that you remove all torn paper pieces.

• After you remove all paper jams, close all doors and covers. The printer cannot print when doors or covers are open.

• After you clear a paper jam, printing automatically resumes from the state before the paper jam occurred.

• If you do not clear all paper jams, an error message continues to appear on the control panel. To clear any remaining paper jams, refer to the control panel message for instructions and information.

Follow these rules to minimize jams Paper Tips to Minimize Jams.

Clear the following areas as indicated by any message or fault code:

• Area E1

• Area E2

• Area E3

• Area E4

• Area E5

• Area E6

• Area E7

Clearing Paper Jams from Trimmer Area E1

1. Open the trimmer upper cover.
   

2. Push down lever 1a. Push down lever 1b. Pull up lever 1d. Remove the jammed paper.

   Note: Check behind the upper cover for any hidden jammed paper.

   
   

3. If you have difficulty removing any paper jams, rotate knob 1c clockwise, then remove the jammed paper.
   

4. Return levers 1a, 1b, and 1d to the original positions.
   

5. Close the trimmer upper cover.

6. If another paper jam message appears on the printer control panel, to remove the jam, follow the onscreen instructions.

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Clearing Paper Jams from Trimmer Area E2

1. Open the trimmer upper cover.
   

2. Rotate knob 2 counterclockwise and align the mark on the knob with the unlock position.
   

3. Push down lever 1a. Push down lever 1b.
   

4. Rotate knob 1c clockwise, then remove the jammed paper.
   

5. Return levers 1a and 1b to the original positions.
   

6. If you have difficulty removing any paper jams, raise lever 1d, then push lever 2a to the left.
   

7. Rotate knob 2b counterclockwise, then remove the jammed paper.
   

8. Return levers 1d and 2a to the original positions.
   

9. Close the trimmer upper cover.

10. If another paper jam message appears on the printer control panel, to remove the jam, follow the onscreen instructions.

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Clearing Paper Jams from Trimmer Area E3

1. Open the trimmer upper cover.
   

2. Rotate knob 2 counterclockwise and align the mark on the knob with the unlock position.
   

3. Push down lever 2c, then remove the jammed paper.

   Note: Check behind the upper cover for any hidden jammed paper.

   
   

4. Return lever 2c to the original position.
   

5. Close the trimmer upper cover.

6. If another paper jam message appears on the printer control panel, to remove the jam, follow the onscreen instructions.

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Clearing Paper Jams from Trimmer Area E4

1. Open the trimmer upper cover.
   

2. Push down lever 2c. Pull up lever 2d. Push lever 2e to the right.
   

3. Rotate knob 2f clockwise, then remove the jammed paper.

   Note: To remove a paper jam, grasp the end of the paper, then gently pull out the sheet.

   
   
   
   
   

4. If you cannot remove the jammed sheet easily, grasp the side edge of the sheet, then gently pull out the sheet.
   

5. Return levers 2e, 2d, and 2c to the original positions.
   

6. Close the trimmer upper cover.

7. If another paper jam message appears on the printer control panel, to remove the jam, follow the onscreen instructions.

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Clearing Paper Jams from Trimmer Area E5

1. Open the trimmer upper cover.
   

2. Lift lever 3a up and to the right. Push lever 3b to the left.
   

3. Rotate knob 3c clockwise, then remove the jammed paper.
   

4. Rotate knob 2f counterclockwise, then remove the jammed paper.
   

5. Return levers 3a and 3b to the original positions.
   

6. Close the trimmer upper cover.

7. If another paper jam message appears on the printer control panel, to remove the jam, follow the onscreen instructions.

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Clearing Paper Jams from Trimmer Area E6

1. Open the trimmer upper cover.
   

2. Lift lever 3a up and to the right. Push down lever 4b. Lift and move lever 4c to the right. Remove the jammed paper.
   
   
   
   

3. Rotate knob 4d counterclockwise, then remove the jammed paper.
   

4. Lift and move lever 4a to the right, and while holding 4a in the raised position, rotate knob 2f counterclockwise. Remove the jammed paper.
   

5. Rotate knob 3c clockwise, then remove the jammed paper.
   

6. Return levers 3a, 4b, and 4c to the original positions.
   

7. Close the trimmer upper cover.

8. If another paper jam message appears on the printer control panel, to remove the jam, follow the onscreen instructions.

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Clearing Paper Jams from Trimmer Area E7

1. Open the trimmer upper door.
   

2. Push lever 3a to the right. Rotate knob 2f counterclockwise.

   Note: To ensure that paper is moved out of the paper path, rotate knob 2f five or more times counterclockwise.

   
   

3. To clear waste or debris, pull out and push in the trimmer waste container three or more times.
   

4. Return lever 3a to the original position.
   

5. If indicator E7 remains lighted, do the following steps:

   1. Open the lower door.
      

   2. From inside the lower door, remove the supplied cleaning rod.
      

   3. Push lever 3a to the right. Push lever 3d to the right.
      

   4. Use the cleaning rod to sweep any remaining waste or debris from inside the trimmer into the trimmer waste container.
      

   5. If you have difficulty sweeping waste into the trimmer waste container, use the cleaning rod to gather the waste, then remove the waste by hand.
      

   6. Return levers 3a and 3d to the original positions.

6. To ensure that you remove all waste and debris, especially beneath the frame, use the cleaning rod to remove remaining waste from inside the trimmer.

   Note: For information, refer to Empty the Trimmer Waste Container in the Crease and Two-Sided Trimmer.

7. Close the trimmer upper and lower doors.

8. If another paper jam message appears on the printer control panel, to remove the jam, follow the onscreen instructions.

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