Paper Tips to Minimize Jams. Paper and Paper Tray Specifications
- Product support for
- PrimeLink C9065/C9070 Printer
- Article ID
- KB0383114
- Published
- 2020-03-06
Your printer is designed to be used with a variety of media types. Follow the guidelines in this section to ensure the best print quality and to avoid jams. For best results, use Xerox printing media specified for your printer.
Select the link below for additional information:
Recommended Media
A complete list of recommended media types is available at Xerox.com as RML (Recommended Media List). For additional information refer to the Related Content.
Minimize Paper Jams
The printer is designed to function with minimal paper jams using Xerox-supported paper. Other paper types can cause jams.
Adhere to the following:
If supported paper is jamming frequently in one area, clean that area of the paper path.
To avoid damage, always remove jammed paper carefully without tearing it. Try to remove the paper in the same direction in which it normally moves through the printer. Even a small piece of paper left in the printer can cause a jam.
Do not reload paper that has jammed.
The following can cause paper jams:
Selecting the incorrect paper type in the print driver.
Using damaged paper.
Using unsupported paper.
Loading paper incorrectly.
Overfilling the tray.
Adjusting the paper guides improperly.
Most jams can be prevented by following a simple set of rules:
Use only supported paper. Use the RML as a guide for supported paper.
Follow proper paper handling and loading techniques.
Always use clean, undamaged paper.
General Media Loading Guidelines
Follow these guidelines when loading paper and media in the appropriate trays:
Fan the paper before loading it in the paper tray.
Do not overfill the paper trays. Do not load paper above the maximum fill line.
Adjust the paper guides to fit the paper size.
Use only paper envelopes. Print envelopes 1-sided only. Use Tray 5 to print envelopes. Set Media Type to Heavyweight 2.
After loading paper in a tray, ensure that you select the correct paper type on the printer touch screen.
Media That Can Damage Your Printer
Your printer is designed to use various paper and media types for print jobs. However, some media can cause poor output quality, increased paper jams, or damage to your printer.
Do not use the following:
Rough or porous media
Inkjet paper
Paper that has been photocopied
Paper that has been folded or wrinkled
Paper with cutouts or perforations
Stapled paper
Envelopes with windows, metal clasps, side seams, or adhesives with release strips
Padded envelopes
Plastic media
Paper Storage Guidelines
Providing good storage conditions for your paper and other media contributes to optimum print quality.
Store paper in dark, cool, relatively dry locations. Most paper is susceptible to damage from ultraviolet and visible light. Ultraviolet light emitted by the sun, and fluorescent bulbs, is damaging to paper.
Reduce the exposure of paper to strong lights, or to visible light for long periods of time.
Maintain constant temperatures and relative humidity.
Avoid storing paper in attics, kitchens, garages, or basements. These spaces are more likely to collect moisture.
Store paper flat, either on pallets, cartons, shelves, or in cabinets.
Avoid food or drinks in the area where paper is stored or handled.
Do not open sealed packages of paper until you are ready to load them into the printer. Leave stored paper in the original packaging.
Some special paper is packaged inside resealable plastic bags. Store the media inside the bag until you are ready to use the media. Keep unused media in the bag, then reseal it for protection.
Paper Trays
Paper Trays 1 and 2: Trays 1 and 2 are identical. Each tray has a capacity of 520 sheets of 75 g/m² paper. The trays accommodate paper weights 64–300 g/m² (18 lb. Bond to 80 lb. Cover) and are fully adjustable for all stock sizes in the range 182 x 140 mm (7.2 x 5.5 in.) to 330 x 488 mm (13 x 19.2 in.). All stock types, including pre-formatted paper and letterhead, can be used, except envelopes. Stock can be loaded either long- or short-edge feed, in portrait or landscape orientation.
Paper Trays 3 and 4:
Tray 3 holds up to 870 sheets of A4 or Letter paper.
Tray 4 holds up to 1140 sheets of A4 or Letter paper.
Bypass Tray (Tray 5): The bypass tray is a paper tray on the left side of your machine. The tray can be folded away when not in use. The bypass tray accommodates all types of stock in the range 182 x 140 mm (7.2 x 5.5 in.) to 330 x 488 mm (13 x 19.2 in.). The tray has a capacity of approximately 250 sheets of 90 g/m² Bond paper.
Tray Capabilities
Trays 1 and 2 can each hold up to 500 sheets of 90 g/m² paper.
Trays 1, 2, 3, and 4 can accept all paper from 60–220 g/m².
Tray 1 can accommodate paper sizes from 139.7 x 215.9 mm or Statement (5.5 x 8.5 in.), to SRA3 (320 x 450 mm), or 12 x 18 in.
Tray 2 can accommodate paper sizes from 139.7 x 215.9 mm or Statement (5.5 x 8.5 in.), to A3 (297 x 420 mm), or Tabloid (11 x 17 in.)
Tray 3 can hold up to 870 sheets of 90 g/m² paper.
Tray 3 can accommodate paper sizes including A4 (210 x 297 mm), B5 (176 x 250 mm), Letter (8.5 x 11 in.), and Executive (7.25 x 10.5 in.)
Tray 4 can hold up to 1140 sheets of 90 g/m² paper.
Tray 4 can accommodate paper sizes including A4 (210 x 297 mm), B5 (176 x 250 mm), Letter (8.5 x 11 in.), and Executive (7.25 x 10.5 in.)
Paper Types and Weights Accepted in Trays
When loading media in a paper tray, refer to the following chart for the paper types and weights that are accepted in each of the feeder paper trays available. Select the appropriate tray, depending on the media that you want to use.
Note: The Oversize High Capacity Feeder (OHCF) provides the best feeding performance, especially for coated media.
Paper Type weight range can be selected in one of two ways:
Determine the Paper Type from the following table, then apply the proper weight range using the options available from the control panel screen.
Select Other Media Selection, then select the specific paper weight range from the available list on the control panel screen. Some features, such as Printing Reports or Auto Tray Switching provide a limited list of paper types.
Note: The System Administrator can make a change to define the image-quality setting with a different paper weight range to optimize image quality.
Paper Trays | Accepted Types and Weights |
|---|---|
All Trays | Other Media Selection |
Plain (64–79 g/m²)* Plain Reloaded (64–79 g/m²) * Recycled (64–79 g/m²) * Hole Punched (64–79 g/m²) * Pre-Printed Letterhead Other Type Heavyweight 1 (106–128 g/m²) * HW 1 Reloaded (106–128 g/m²) * Heavyweight 2 (177–220 g/m²) | |
HW 2 Reloaded (177–220 g/m²) Heavyweight 3 (221–256 g/m²) HW 3 Reloaded (221–256 g/m²) Hole Punched HW 1 (106–128 g/m²) * Hole Punched HW 2 (177–220 g/m²) Hole Punched HW 3 (221–256 g/m²) Coated 1 (106–128 g/m²) * Coated 1 Reloaded (106–128 g/m²) * Coated 2 (151–176 g/m²) * | |
Coated 2 Reloaded (151–176 g/m²) * Labels (106–128 g/m²) * Heavyweight Labels (177–220 g/m²) Tab Stock (106–128 g/m²) * HW Tab Stock (177–220 g/m²) X-HW Tab Stock (221–256 g/m²) Custom Type 1 (64–79 g/m²) Custom Type 2 (64–79 g/m²) Custom Type 3 (64–79 g/m²) Custom Type 4 (64–79 g/m²) Custom Type 5 (64–79 g/m²) | |
Trays 5, 6, 7, OHCF | Heavyweight 4 (257–300 g/m²) HW 4 Reloaded (257–300 g/m²) Hole Punched HW 4 (257–300 g/m²) Coated 3 (221–256 g/m²) * Coated 3 Reloaded (221-–256 g/m²) * X-HW Labels (221–256 g/m²) * |
Tray 5 | Transparency Transfer (129–150 g/m²) * X-HW Tab Stock (257–300 g/m²) |
Note: * Media weight for the Paper Type displayed on the user interface is limited. The System Administrator can make a change to optimize image quality, change the weight range.
Printing/Copying on Labels
Labels can be printed from Trays 1, 2, 3, 4, and 5 (Bypass Tray).
When printing on labels, adhere to the following guidelines:
Rotate stock frequently. Long periods of storage in extreme conditions can cause labels to curl and jam in the printer.
Use labels designed for laser printing.
Do not use vinyl labels.
Do not use dry gum labels.
Print only on one side of the sheet of labels.
Do not use any sheet where labels are missing. Sheets with missing labels can damage the printer.
Store unused labels flat, in the original packaging. Keep the sheets of labels inside the original packaging until you are ready to use the sheets. Return any unused sheets of labels to the original packaging and reseal it.
Do not store labels in extremely dry or humid conditions or extremely hot or cold conditions. Storing labels in extreme conditions can cause print-quality problems or cause labels to jam in the printer.
Printing/Copying on Glossy Paper
Glossy paper can be printed from Tray 1, 2, 3, 4, and 5 (Bypass Tray).
When printing on glossy paper, adhere to the following guidelines:
Do not open sealed packages of glossy paper until you are ready to load the paper into the printer.
Store glossy paper flat, in the original packaging.
Before loading glossy paper, remove all other paper from the tray.
Load only the amount of glossy paper that you plan to use. When you are finished printing, remove the unused paper from the tray. Replace the unused paper in the original packaging and seal for later use.
Rotate paper frequently. Long periods of storage in extreme conditions can cause glossy paper to curl and jam in the printer.
