Ensure the Software Version is at 072.xxx.xxx.xxxxx or Higher
- Product support for
- ColorQube 8700, ColorQube 8900, ColorQube 9301/9302/9303, WorkCentre 3655, WorkCentre 6655, WorkCentre 7220/7225, WorkCentre 7830/7835/7845/7855, WorkCentre 7970
- Article ID
- KB0139565
- Published
- 2016-09-13
In order to setup the Xerox Online Support service (button), the software version on the device must be at 072.xxx.xxx.xxxxx or higher. Verify the software version installed on the device and if necessary, upgrade the software.
Verify the software version installed on the device. See the Related Content for additional information.
Depending on the software version , perform one of the following:
If the software version is at 071.xxx.xxx.xxxxx, upgrade the software. See the Related Content for additional information.
If the software version is at 072.xxx.xxx.xxxxx, proceed to the next solution.
