Software Version 071.xxx.xxx.xxxxx or 072.xxx.xxx.xxxxx: Upgrade Machine Software Using CentreWare Internet Services (CWIS)

CAUTION: Performing a software reset on printers equipped with a tablet can affect the special bundle that is installed on the tablet.  If you are using a device with a tablet, contact Support for additional assistance.

WARNING: It is highly recommended to consult with your Network or System Administrator before performing any software (firmware) update. Some updates may cause the machine to become non-compliant and cease to work as intended with the environment in which it is installed.

The upgrade or reload will take approximately 20-30 minutes to complete. The printer cannot be used during this time.

If the LDAP feature for Scan to E-mail or Network Authentication is being used, you may experience issues using these features following the software upgrade or reload. If issues occur, contact Support for additional assistance.

NOTE: This solution assumes Microsoft Internet Explorer is being used as the web browser. If other browsers are used, the steps may vary.

1. Before you begin, print a Configuration Report to obtain the printer’s IP address and the system software version.

2. Click on the Drivers and Downloads link in the Related Content section, download the system software install files based on the printer model you are using, and save the files to a location on your computer.

3. Read the Read Me file that contains important information.

4. Unzip the system software file. Make sure to take note of the location where the system software file is saved. The file extension is .DLM when the file is unzipped.

5. Open a web browser and enter the IP address of the printer in the Address bar, and then press Enter. The CentreWare Internet Services page displays.

6. Click on the Properties tab.

7. If prompted, log in as the system administrator.
   
   Note: The default user is admin (case sensitive). Depending on when the device was manufactured, the default administrator  password may be the device serial number or 1111.
   
   

8. Click on Security > Installation Policies.

9. Make sure the Allow Software Upgrades check box is checked. If necessary, insert a check mark in the check box and then click on Apply.  A "Properties have been successfully modified" message will be displayed. Click on OK.

10. Click on General Setup > Software Upgrade.

11. If necessary, click on the Manual tab. The Machine Software options will be displayed.

12. Click on the Browse button and browse to the location of the system software (.dlm) file.

13. Select the file and then click on Open. The path to the file will be displayed in the Browse field.

14. Click on the Install Software button.

15. Within two minutes, the machine will go into upgrade mode. A message will be displayed on the printer’s Touch Screen indicating that the software upgrade is about to start.
    
    IMPORTANT: The Control Panel will display a Software Upgrade screen with progress bars for each of the software modules. It may take several minutes before the Software Upgrade screen is displayed. Do not reboot or turn off the printer during this time or any other time during the upgrade process. 
    
    NOTE: During the actual upgrade, the device will not be available, including via the network. A window will be displayed and will show the upgrade progress of all relevant modules. The system will automatically reboot after the upgrade. After the reboot has completed, the Network Controller will initialize. After a brief period of time the device will automatically print a Software Upgrade Report followed by a Configuration Report. All the settings will then have been restored and the device will automatically reconnect to the network. A “Select Services to scan your job” message will be displayed.
    
    

16. Refer to the Software Upgrade Report and confirm that the software upgrade result is shown as “Success”.