Contacting Xerox
Before contacting Xerox for a service problem, perform the following steps:
- For image quality problems, first attempt to resolve the problem using the image quality troubleshooter.
- For worn out customer replaceable units, first attempt to replace the component yourself.
- Check and replace, if needed, the fuser web cassette using the remove and replace the fuser web cassette.
Service Code / Serial Number Locations
If you have received a message directing you to call for service:
- Write down the service code that appears in the user interface.
- Write down the machine serial number. There are several serial numbers. Record the one that corresponds with the area that needs service. Serial number locations are:
- Paper Feeder Problems: The Serial Number is located behind the front access door in the upper left corner, just below the Document Feeder. For details about this area of the machine, see Feed Module.
- General System Problems: The Serial Number is located behind the Image Output Terminal (IOT) right front access door in the lower right corner. For details about this area of the machine, see Image Output Terminal (Printer and Fuser) Module.
- Finisher Problems: The Serial Number is located behind the Multi-Function Finisher (MFF) front access door in the lower right corner. For details about this area of the machine, see Multifunction Finisher (MFF) Module.
- The Serial Number is located behind the Basic Finishing Module front access door in the center of the frame.
prInteract, Xerox Remote Services
prInteract, Xerox Remote Services, provides an integrated approach to supporting your machine. Through a secure, on-line connection with your machine we can better understand your production needs and environment, which enables us to:
- Identify potential problems through on going data analysis
- Provide real-time recommendations to help optimize overall performance
- Use MeterAssistant to automatically generate accurate meter reads and submit them to Xerox
To read more about prInteract, Xerox Remote Services, go to the Remote Services link on the Home Page.
To submit system data:
- At the Xerox Nuvera user interface, click [System: Call for Assistance]. The Call for Assistance dialog window appears.
- In the Call for Assistance dialog, click [Options: Submit data]. If your machine is not network enabled, choose Save Data. This will prompt the system to direct the data to the on-board CD drive, click <Close>.
Telephone numbers and World Wide Web address
Customer Technical Support Center:
1-800-821-2797
Supplies Hotline (United States):
Xerox Parts: 1-800-828-5881
Xerox Supplies: 1-800-822-2200
Xerox CRUs: 1-800-822-2979
Supplies Hotline (Xerox Canada):
Xerox Canada Support Hotline : 1-800-939-3769
Xerox Canada Supplies: 1-800-668-0199
Internet:
Contact your Xerox representative for Support and Supplies in all other countries.
CRU/Maintenance/Consumables part names and numbers
|
Part Name |
Part Number |
|---|---|
|
EA (Emulsion Aggregation) Dry Ink |
6R1261 - North America 6R90357 - Europe |
|
Dry Ink Waste Bottle |
93K14840 |
|
Developer Waste Bottle |
93K08651 |
MFF 2/3 Hole Puncher |
180K00171 |
MFF 2/4 Hole Puncher |
180K00181 |
|
MFF Main Stapler Cartridge (100 sheet capacity) |
8R12912 |
|
MFF Main Stapler Cartridge Refill (100 sheet capacity) |
8R12898 |
|
MFF Main Stapler Cartridge (50 sheet capacity) |
8R12920 |
|
MFF Main Stapler Cartridge Refill (50 sheet capacity) |
8R12919 |
|
MFF Booklet Stapler Cartridge |
8R12897 |
|
BFM & BFM+ Stapler Cartridges (3 - 100 sheet staples) |
8R13033 |
|
BFM & BFM + Stapler Cartridges (3 - 30 sheet staples) |
8R13034 |
|
Xerox Glass, Lens and Mirror Cleaner |
8R3669 |
|
Xerox Lint-free Cleaning Cloths |
8R3669 |
