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Payment Issues With Xerox Instant Print Kiosk

Product support for
Xerox Instant Print Kiosk
Article ID
KB0398011
Published
2019-04-17

If the kiosk has any payment issues, report them to Xerox Technical Customer Support. Payment issues include:

  • Refunds

  • Transactions not processing

  • Issues with your EFI AdminCentral Store ID, Merchant ID, and Terminal ID

  • Issues with the customer payment applications Freedom Pay, cbord, and Blackboard

  • Issues with XMedius Fax

  1. As the site custodian, you may choose to run the walk up customer's job instead of issuing a refund. For more information, refer to Run a Job for a Walk Up Customer Instead of Issuing a Refund.

  2. If the problem persists, contact Support for additional assistance.  
    When you contact support, please have the following information available: 

    1. Make a note of the issue, and include any error messages that appear in the application.

    2. Ensure that you have your contact details:

      • Customer name and contact information

      • Kiosk device serial number