Restart Your Engines After an Extended Period of Inactivity

Note: To make sure your printer functions properly after an extended period of idle time, perform the following steps:

1. When a printer has been left idle for an extended period of time problems may occur depending on the length of idle time, and environmental factors, such as temperature and humidity. Make sure the printer environment meets specifications. Refer to your printer's environmental specifications for additional information.
   
   

2. Make sure the Toner in the Toner Botle is in good condition and has not solidified or clumped. Carefully remove the Toner Botle and shake it approximately 10 times while holding a towel in the top of the bottle to avoid spillage.
   
   CAUTION: Do not use warm water or cleaning solvents to remove Toner (Dry Ink) from your skin or clothing. This will set the Toner and make it difficult to remove. If any Toner gets on your skin or clothing, use a brush to remove the Toner, or wash it off with cold water and mild soap.
   
   Never use a vacuum cleaner to remove spilled toner. Sparks inside the vacuum cleaner can cause a fire or explosion. To remove spilled toner, use a broom, brush, or a cloth moistened with a neutral detergent.
   
   Note: This procedure will need to be performed on each Toner Botle (Upper and Lower) in configurations with two Toner bottles.
   
   

   1. Open the Left Front Access Cover and locate the Toner bottle located toward the left side.
      
      Note: In configurations with two Toner bottles (Upper and Lower), the Upper Toner bottle is located above the Lower Toner bottle.
      
      

   2. Rotate the gold colored bottle retainer latch to the left until it stops.
      
      
      
      

   3. Gently remove the bottle by pulling the bottle toward you. Make sure the bottle is pointing up to avoid spilling any residual Toner.

   4. Gently shake the bottle side to side approximately 10 times while holding a towel in the top of the bottle to avoid spillage.
      
      Note: A rattling noise that can be heard while gently shaking the bottle indicates the toner may be clumped due to inactivity. Replace the used Toner bottle with a new Toner bottle if:
      
      

      • There is a rattling noise that continues with the last few shakes.

      • There is an indication that the Toner has solidified.

      
      
      
      
      

   5. Insert the bottle into the printer and push the bottle fully into its seated position.

   6. Rotate the gold colored bottle retainer latch to the right until it stops and is returned to the original position.
      
      Note: Make sure the arrow on the bottle lines up with the arrow on the machine.
      
      
      
      

   7. Close the Left Front Access Cover.
      
      

3. Make sure all the paper in each paper tray is in good condition.
   
   

   1. Dispose of approximately the top ten sheets in each tray.

   2. Dispose of remaining paper that appears wrinkled, curled, damp, discolored or damaged.

   3. Fan the remaining sheets.

   4. Load fresh paper in the tray, if needed.
      
      

4. Check the printer power.
   
   

   1. If the printer is off,power the printer on.

   2. If the printer was left on,power the printer off and then onand wait until it comes to a ready state. Automatic xerographic checks will be performed.

   3. If the printer does not power on:
      
      

      1. Make sure the power cord is correctly installed and fully plugged into a functioning power outlet. Press the power switch to the off position. Plug the power cord into the electrical outlet, then press the power switch to the on position.

      2. Contact Support for additional assistance.
         
         

5. Print approximately 100 – 500 pages to optimize print quality.

6. If a Fault Code or error occurs restart your search to troubleshoot the specific error. Contact support for additional information as required.

Fiery Servers:

1. Turn the Fiery server on.

2. Check for any Windows Updates or Fiery system updates through the Fiery Command Workstation, and install as needed. In case updates were installed, reboot the server and leave it ON and in an IDLE state once updates are completed before beginning to print.
   
   Note: Systems that have been turned off for a period of time often will have its Windows OS software attempting to update in the background that could impact performance so it’s a best practice to update the systems prior to starting to print.

Note: For Guidance on Cybersecure and Safe Return to the Office see the Related Content.

Related Content

• Cybersecure and Safe Return to the Office