Product support
If upgrading from version 20.105.15.000 or lower, this upgrade will change the encryption key used to encrypt data on the device's HDD. Subsequently, during boot up after the software has been installed the HDD will be re-encrypted with a unique key. This will cause information to be lost. Please read the warning in the Readme within the .zip file.
Starting with release v20.105.08.000, the Machine Self Signed Digital Certificate minimum key size increases to 1024 bit. If at the time of installing this release the device’s Self Signed Digital Certificate key size is less than 1024 bit the admin will need to use a browser other than Microsoft Internet Explorer to access the device’s CWIS page in order to create a Self Signed Digital Certificate that is at least 1024 bit. Due to a Microsoft Windows security update Microsoft Internet Explorer will not open https pages with a digital certificate of less than 1024 bits.
Once this digitally signed release is installed, the machine CANNOT be downgraded to a non-digitally signed release. Releases less than v20.105.01.004 are NOT digitally signed.
This zip file includes system software and installation instructions.