Please Unzip and download before attempting to install the firmware Zip Contents - Install Instructions - Phaser_7100_Customer_Release_Notes_17.20.91_dc17rn3637 - P7100_STD_XC_017021001_170525_MacOS_Update_Tool.dmg (Mac Firmware) - P7100_STD_XC_017020091_170427.bin (CWIS Firmware) - FWDLMgr.exe (Windows Firmware Installer)