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Exit the Device Knowledge Base (KB) and Begin Your Search Again in the Appropriate Solution KB

Product support for
VersaLink C7120/C7125/C7130 Color Multifunction Printer
Article ID
KB0136572
Published
2022-01-05

Many of the Xerox printers/devices can be configured to work with various solutions, including software, mobile and device apps, and card readers. These offerings are optional and may be purchased through a Sales Representative or other channels.

In most instances, these solutions have their own KB that are separate from the printer/device KB and will provide additional troubleshooting information. Below is a list of solutions that have available KBs. Please, check the table below to determine if the solution being used has a separate KB, then select the appropriate KB and begin your search again. If you do not see the particular solution you are looking for, follow your software escalation process for additional assistance.

Note: There is minimal configuring or troubleshooting information for our software and platform solutions in the printer/device KBs. It is best to search the solutions KB for additional information before escalating the call.

IMPORTANT:

  • Not all software and platform solutions listed in the table below are supported on the Xerox printer/device.

  • Not all software and platform solutions are available in all countries or languages.

  • Xerox does not provide support (phone or onsite) for all solutions that are supported by the printer/device. 

Solution Knowledge Base Information

Software Solution / Application  or Optional Hardware

Recommended Search Terminology

Description  and Helpful Information

AirPrint for Xerox ConnectKey

AirPrint for Xerox ConnectKey

AirPrint™ is a driverless printing technology from Apple.  The technology let’s Apple devices print to AirPrint compatible devices without installing drivers or downloading software.  Apple devices include the iPhone®, iPad®, iPod touch® and even Mac® OS X.

CentreWare Web

CentreWare Web

A web browser-based software tool that installs, configures, manages, monitors, and reports on networked printers/devices in the enterprise – regardless of manufacturer .

DocuJob Converter

DocuJob Converter

The DocuJob Converter enables users to bring DocuJobs (jobs prepared and/or stored in the DocuTech format) into the desktop or Internet publishing arena via TIFF or PostScript to be used in new documents. The converted TIFF files can be run through TextBridge or other OCR software to create editable text files for standard word processing applications.

DocuShare

DocuShare

Helps knowledge workers be more efficient every day by focusing on the intersection of people, paper and processes – the lifeblood of today's work environment.

DTES

DocuTech Extended Storage

DocuTech Extended Storage  

EC-PJM

Find by Type> Softwrae and Platforms> EC-PJM

The Extended Connectivity Print Job Manager is based upon Microsoft® Windows™ 2000 server and provides connectivity from a wide array of topologies and network operating systems, as well as the functionality of the standard Print Job Manager.

EOMS I-Services (XDPE/400)

XDPE (also known as EOMS I-Services)

EOMS I-Services is a print management facility for use on an IBM iSeries (AS/400).  It provides enhanced document formatting and printer control for DJDE, XES, PCL, Xerox Job Ticket, and Postscript/VIPP data streams.  

EOMS Zservices

Xerox Printer Access Facility (XPAF) > Software

See XPAF for additional information.

FlowPort

FlowPort

Allows users to integrate critical business information into electronic workflows, enables the integration of paper documents with groupware, e-mail/messaging and document management systems.

FreeFlow Accxes Copy

Freeflow Accxes Copy

A software that maximizes your wide format color scanning workflows.  

Freeflow Accxes Indexer

Freeflow Accxes Indexer

A software that provides advanced file naming and indexing  that is critical to optimizing your document management solution.  

FreeFlow Core

FreeFlow Core

Automates the process steps required to prepare a job for print.

FreeFlow Express to Print

FreeFlow Express to Print

Uses a simple, visual interface and  templates to simplify and automate prepress job preparation.

FreeFlow Makeready

FreeFlow Makeready

A job preparation tool with basic imposition, tab programming, and simplified color management and personalization.

FreeFlow Office Fax Server

FreeFlow Office Fax Server  
NOTE:  Only available in USA

A fax software that provides integrated, server-based fax functionality - extending powerful fax capabilities to the desktop and enabling walk-up fax capabilities in Xerox multifunction systems.

FreeFlow Output Manager

FreeFlow Output Manager

Improves your production capacity, turnaround and productivity by centralizing control of job management across multiple production systems.

FreeFlow Photo Automation

FreeFlow Photo Automation

Designed to work with a breadth of Xerox production color printers driven by the Xerox FreeFlow Print Server—and a range of Xerox partners' photo authoring software—to enable a seamless, automated workflow from customer order to print.

FreeFlow Print Manager

FreeFlow Print Manager

 

Takes care of job ticketing and tracking, increases your productivity by integrating your print-management and job-ticketing processes into one consistent workflow.

FreeFlow Process Manager

FreeFlow Process Manager

Creates a touchless workflow that can automatically process thousands of incoming jobs every day, allowing you to reduce costs, and assure consistent quality.

FreeFlow Scanner 665

FreeFlow Scanner 665

A Xerox scanner that converts documents in digital format and scans 8.5 x 11 inch black and white single-sided documents at 65 images per minute (ipm) at 600 dpi.

FreeFlow Variable Information Suite 

FreeFlow Variable Information Suite 
NOTE: No KB available but there is a support forum available

 

FreeFlow Web Services

FreeFlow Web Services

Gives customers convenient 24/7 access to your services—without 24/7 staffing, and consolidates your orders—Web, phone, fax and walk in—to automate job ticketing, tracking and routing.

Gabi Voice 

Gabi Voice 

A voice activated solution that allows the visually impaired to use the Xerox device.  This solution is currently only available in the United States of America and only on the AltaLink B80XX or C80XX devices.  There is no KB available for this solution.  Search the AltaLink B80XX or C80XX KBs for Gabi Voice information.

Mopria Print Service

Mopria Print Service

Mobile printing for Android devices.

Nuance AutoStore WorkFlow

Nuance AutoStore WorkFlow

Captures and secures delivery of paper, electronic documents and data into business applications from a wide range of points of capture.

Nuance eCopy ShareScan

Nuance eCopy ShareScan

Nuance eCopy ShareScan empowers workgroups and enterprises to capture the data in paper documents easily and securely using Xerox Extensible Interface Platform (EIP)-enabled MFPs . Nuance eCopy ShareScan is available in 4 configurations:

  • eCopy Elements  

  • eCopy Office

  • eCopy Suite 

  • eCopy ScanStation  

Nuance Output Manager

Nuance Output Manager

Transforms and delivers print streams from line of business systems so every job is securely printed, when and where you need it.

RemoteAssistant

RemoteAssistant

The Remote Assistant transmits copier/printer data (such as meter readings and supply data) via a secure data transmission process  using the GSM cellular network (compatible with networks around the world).

Sagem XMedius

Sagem XMedius

A reliable software based server fax solution that automates and standardizes fax processes. It offers extensive faxing capabilities directly from desktops, online applications, mobile devices and network-enabled MFPs.

ScanFlowStore

ScanFlowStore

Helps you simply and efficiently create digital archives by scanning documents directly to a destination from your Xerox multifunction device.

SmartSend

SMARTsend

SMARTsend allows you to use  your MFP device to scan paper documents into digital form and distribute them to multiple destinations; making  more information accessible to more people.

SMart eSolutions

Xerox Remote Print Services

Replaced by Xerox Device Agent

XCounter

XCounter Page Accounting

XCounter is an accounting/queue management software that controls and monitors printing resources over most wide and local area networks.

XDPE/400

XDPE/400 (also known as EOMS I-Services)

Xerox Document Print Executive EOMS I-Services is a print management facility for use on an IBM iSeries (AS/400).  It provides enhanced document formatting and printer control for DJDE, XES, PCL, Xerox Job Ticket, and Postscript/VIPP data streams.

Xerox App Gallery

Xerox App Gallery

Xerox App Gallery allows users to browse a marketplace for device Apps and install these Apps on the devices themselves.  Refer to the individual App knowledge base for additional information. Apps include:

  • Xerox App Gallery App - inside Xerox App Gallery KB

  • Xerox Audio Document App

  • Xerox Auto-Redaction App

  • Xerox @PrintByXerox App

  • Xerox Connect App for Blackboard

  • Xerox Connect App for Concur

  • Xerox Connect App for Moodle

  • Xerox Connect App for QuickBooks Online

  • Xerox Connect App for Remark Test Grading

  • Xerox Connect App for Salesforce

  • Xerox Forms Manager App

  • Xerox Healthcare MFP Solution - Share Patient Information 

  • Xerox Print and Scan App

  • Xerox Proofreader Service App

  • Xerox QR Code App

  • Xerox Scan To Cloud Email App

  • Xerox Scanning App for DocuShare 

  • Xerox Support Assistant

  • Xerox Translate and Print  

Xerox App Studio

Xerox App Studio

Replaced with Xerox App Gallery.

Xerox ConnectKey for SharePoint

Xerox ConnectKey for SharePoint

A middleware solution that enables end users to scan directly from Xerox EIP enabled printers to network folders or to Microsoft SharePoint.

Xerox ConnectKey Share to Cloud

Xerox ConnectKey Share to Cloud

A “server-less” multifunctional device scanning application that allows the printer to scan documents and transmits them to the Xerox ConnectKey™ Share to Cloud server. This server, in turn, may communicate with other cloud services for document conversion or email notifications. The final document is then sent from the cloud to its target destination, which can be:

Google Docs & Google Drive
Evernote
SalesForce.com
Office 365
SharePoint Online
Email (via SMTP)
Dropbox

XDA for Smart eSolutions

Xerox Remote Print Services

Replaced by Xerox Device Agent.
See also Xerox Remote Print Service

XDA Lite

Xerox Remote Print Services

Replaced by Xerox Device Agent.
See also Xerox Remote Print Service

Xerox Device Agent

Xerox Remote Print Services

See also Xerox Remote Print Service

Xerox Global Print Driver (GPD)

Global Print Driver

A universal printer driver that lets you print to virtually any printer or multifunction printer – even to those made by other manufacturers.

Xerox MFP Connector for OnBase

Xerox MFP Connector for OnBase

Xerox MFP Connector for OnBase allows ad-hoc scanning of documents into the Hyland OnBase system by way of a Xerox MFP. The Xerox MFP Connector for OnBase coordinates the information displayed on the screen with the OnBase system, only exposing information granted by the OnBase configuration.

Xerox Mobile Express Driver

Mobile Express Driver

A single, universal printer driver you can download to your PC and print to virtually any PostScript device on your network, including printers made by other manufacturers. 

Xerox Mobile Link

Xerox Mobile Link

A mobile app that can scan, email, fax and print from your phone or tablet by connecting with Xerox multifunction printers. It is also able to send data to cloud storage.

Xerox Mobile Print Cloud

Xerox Print Management and Mobility Service

A printing option designed to accommodate customers with mobile printing needs. 

Xerox Mobile Print Portal

Xerox Mobile Print Portal

Enables smartphone and tablet users to connect with network printers for a simple, convenient, and secure printing method.

See also:  Xerox Print Management and Mobility Service

Xerox Mobile Print Solution

Xerox Mobile Print Solution

Allows you to submit files via email from mobile devices (laptops and smartphones) for printing - print drivers or special applications are not needed. 

See also: Xerox Print Management and Mobility Suite

Xerox Workplace Cloud

Xerox Workplace Cloud

A next-generation mobile print solution that helps mobile users find and print to printers near them using smartphones/devices. All document conversion and processing is done in a central environment managed by Xerox -  no need for users to maintain a server to host or manage the conversion software.

Xerox Workplace Suite

Xerox Workplace Suite

A new platform that combines support for the PrintSafe Software and Mobile Print Solution in a single platform.   

Xerox Print Service Plug-in for Android

Xerox Print Service Plug-in for Android

Xerox Print Service extends Android’s printing feature in Android 4.4 (KitKat) to support printing on Xerox printers. The plug-in enables printing to many Xerox printers and MFPs without the need for third-party Apps or additional print drivers.

Xerox PrintSafe Software

Xerox PrintSafe Software

This software allows you to securely release and print your documents at any PrintSafe-enabled printer or multifunction device printer from your Microsoft Windows desktop/laptop.    

Xerox Remote Print Services   

Xerox Remote Print Services   

A technology platform that provides a flexible end-to-end system for connecting products to the Xerox infrastructure which administers our post-sale offerings.

Xerox Scan to PC Desktop

Xerox Scan to PC Desktop

A PC and server based software solution that provides productive scanning and PDF workflow.  

Xerox Secure Access Unified ID System

Xerox Secure Access Unified ID System

Integrates your Xerox multifunction systems with your existing employee/student ID PIN or badge providing a simple and convenient authentication system.

XWDS

Xerox Web Document Submission Software (XWDS)

Allows end users to submit print jobs electronically using browsers for centralized production or decentralized print.  Web-based printing generates cost savings and improvements in output quality, productivity, and turnaround time.

Xerox User Analytics

Xerox User Analytics

CompleteView User Analytics enables printing data to be quickly analyzed by any selected categories such as user, department, date, time, file type, and device. 

The tool allows any user to drill down into the information in order to analyze who is printing and what is being printed.

Users can identify any print-related bottlenecks, improve their efficiency, understand the print infrastructure, analyze user behaviour, reduce print volumes and increase general security in their print environment.

Xerox Wireless Network Adapter (WNA)

WNA -100

Connects your Ethernet compatible Xerox printer or MFP to a  wireless connection.

Xerox Wireless Print Solutions Adapter (WPSA)

 Xerox Wireless Print Solutions Adapter

The adapter seamlessly connects your Xerox printer to modern mobile and desktop workflows, regardless of your office environment.  Add wireless connectivity to any Ethernet compatible printer or multifunction printer that needs it.

YSoft SafeQ

SafeQ (from YSoft)

YSoft SafeQ is a comprehensive print management software solution designed to reduce the cost of print services, improve productivity and increase document security.  It allows you to track and account for every print, copy, and scan. The tools help you create and enforce print policies that will reduce these costs. 

YSoft SafeQ Terminal Ultralight
YSoft SafeQ Terminal Professional
YSoft SafeQ Terminal Pro 4
YSoft SafeQ USB Card Reader 2
YSoft SafeQ USB Card Reader 3