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Fault Code 091-921: Check the Black Drum Cartridge R1 Position Message

Product support for
VersaLink C8000 Color Printer, VersaLink C8000W Color Printer, VersaLink C9000 Color Printer
Article ID
KB0136296
Published
2020-10-06

Note: For Versalink C8000W, Check the White Drum Cartridge R1 Position Message

Try the following:

Step 1:  Make Sure Genuine Xerox Toner Cartridges Are Being Used

Use of non-Xerox supplies is not recommended. Make sure to use genuine Xerox toner cartridges designed for specific use with this product. Use of other toner cartridges may affect print quality and product reliability.

Step 2:  Remove and Re-install the Corresponding Drum Cartridge and Clean the LED Lens

  1. Open the front door.

    Open the front door

  2. Remove the waste toner transport unit:

    1. To unlock the waste toner transport unit, rotate the locking lever 45 degrees counterclockwise.

      Unlock the waste toner unit

    2. To release the waste toner transport unit, press both orange tabs as shown, then pull out the unit from the printer.

      Press orange tabs and pull out the waste toner unit

    3. Place the removed waste toner transport unit on a level surface, with the openings facing up.

      Place waste toner unit on a level surface

      CAUTION: To avoid toner spills, do not lay the unit face down, or on its side.

      Do not lay the waste toner unit face down or on its side

  3. Rotate the R1, R2, R3, or R4 drum cartridge lever to the right.

    Rotate the R1, R2, R3, or R4 drum cartridge lever to the right

  4. Push up on the release button, and then carefully pull the cartridge out of the printer.

    Push up on the release button, and then carefully pull the cartridge out of the printer

    CAUTION: Do not expose the drum cartridge to light for more than 5 minutes as it can lower the life of the cartridge or cause print quality degradation.

  5. Carefully re-install the cartridge into the printer and make sure it clicks into place.

    Make sure the cartridge clicks into place

  6. Rotate the R1, R2, R3, or R4 drum cartridge lever to the left.

    Rotate the R1, R2, R3, or R4 drum cartridge lever to the left

  7. Remove the printhead LED lens-cleaning rod from inside the front door.

    Remove the cleaning rod

  8. Slowly push the cleaning rod into the printer until it stops, then pull out the rod. Repeat this action two more times.

    Push the cleaning rod into and out of the printer three times

  9. Return the cleaning rod to its original location.

    Return the cleaning rod to its original location

  10. Re-install the waste toner transport unit:

    1. Position the waste toner transport unit as shown.

      Position the waster toner unit as shown

    2. Press the waste toner transport unit toward the printer, until both ends click into place.

      Press the waster toner unit toward the printer until both ends click into place

    3. To lock the waste toner transport unit, rotate the locking lever 45 degrees clockwise.

      Lock the waste toner unit

  11. Close the printer front door.

    Close the front door

Step 3:  Power the Printer Off and On Using the Power Button on the Control Panel

  1. Press the Power button on the Control Panel.

  2. Touch Power Off.

    Press the Power button on the Control Panel and then touch Power Off

  3. Wait for the printer to complete the power-off procedure. When complete, the touch screen is dark and the lights are off.

  4. Once the printer is completely powered down, press the Power button again to power it back on.

Step 4:  Replace the Corresponding Drum Cartridge 

For additional information, refer to Replace a Drum Cartridge.

If the problem persists, contact Support for additional assistance.