Paper Does Not Feed Into the Printer Correctly / Paper Misfeeds

The originals keep jamming in the automatic document feeder

If an original does not feed into the printer, the automatic document feeder rubber pad may need to be replaced. Contact Support for additional assistance.

The paper is not positioned correctly in the tray

• Remove the misfed paper, then reposition it in the tray.

• Adjust the paper guides in the tray to match the size of the paper.

The paper tray is too full

Remove some of the paper. Do not load paper above the fill line.

The paper guides are not adjusted correctly to the paper size

Adjust the paper guides in the tray to match the size of the paper.

The tray contains warped or wrinkled paper

Remove the paper, smooth it out, then reload it. If the paper misfeeds, do not use that paper.

The paper is moist from humidity

Remove the moist paper, then replace it with new, dry paper.

Using paper of the wrong size, thickness or type

Use only Xerox-approved paper.

Paper does not feed into the printer correctly

• Remove any obstructions from inside the printer.

• Paper has not been loaded correctly. Remove paper from the tray and reload it correctly.

• There is too much paper in the tray. Remove excess paper from the tray.

• The paper is too thick. Use only paper that meets the specifications required by the printer.

• If you are printing on special media, use the manual feed slot.

Paper sticks together

• Remove paper from the tray and flex or fan the paper.

• Different types of paper may be stacked in the tray. Load paper of only one type, size, and weight.

Transparencies stick together in the paper exit.

Use only transparencies specifically designed for laser printers. Remove each transparency as it exits from the printer.

Envelopes skew or fail to feed correctly

• Ensure that the paper guides are against both sides of the envelopes.

• Feed envelopes one at a time through the manual feed slot.