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Supported Printer Models and Device Requirements for Xerox Support Assistant App

Product support for
AltaLink B8045 / B8055 / B8065 / B8075 / B8090 Multifunction Printer, AltaLink C8030 / C8035 / C8045 / C8055 / C8070 Color Multifunction Printer, Xerox EC8036 / EC8056 Color Multifunction Printer, Xerox Support Assistant App, VersaLink B400 Printer, VersaLink B405 Multifunction Printer, VersaLink B600/B610 Printer, VersaLink B605/B615 Multifunction Printer, VersaLink C400 Color Printer, VersaLink C405 Color Multifunction Printer, VersaLink C500 Printer, VersaLink C505 Multifunction Printer, VersaLink C600 Printer, VersaLink C605, VersaLink C7000 Printer, VersaLink C7020/C7025/C7030 Multifunction Printer, VersaLink C8000 Color Printer, VersaLink C8000W Color Printer, VersaLink C9000 Color Printer, WorkCentre 3655, WorkCentre 3655i, WorkCentre 5845/5855, WorkCentre 5865/5875/5890, WorkCentre 5865i/5875i/5890i, WorkCentre 5945/5955, WorkCentre 5945i/5955i, WorkCentre 6655, WorkCentre 7220/7225, WorkCentre 7220i/7225i, WorkCentre 7830/7835/7845/7855, WorkCentre 7830i/7835i/7845i/7855i, WorkCentre 7970, WorkCentre 7970i
Article ID
KB0032594
Published
2021-07-15

The Support Assistant App is available with the following Xerox printer models:

  • Xerox VersaLink devices

  • Xerox AltaLink devices

  • Xerox WorkCentre 3655 Multifunction Printer

  • Xerox WorkCentre 5845/5855 Multifunction Printer

  • Xerox WorkCentre 5945/5955 Multifunction Printer

  • Xerox WorkCentre 6655 Color Multifunction Printer

  • Xerox WorkCentre 7220/7225 Multifunction Printer

  • Xerox WorkCentre 7830/7835/7845/7855 Multifunction Printer

  • Xerox WorkCentre 7970 Color Multifunction Printer

Note: WorkCentre devices must have ConnectKey 2.0 or higher technology installed. Make sure you check the printer firmware version before installing the App.  For additional information and support, search the printer knowledge base or the Xerox Support Assistant App knowledge base.

Note: The Support Assistant App will not work unless under MPS and in Xerox Services Manager.

Device Requirements

The following are device requirements for the app to work:

  • Xerox multifunction printers must support the Xerox Extensible Interface Platform (EIP) version 2.5 or higher.

  • The Xerox Extensible Interface Platform must also be enabled to allow the App to be installed on the device.

  • The Device Configuration and SNMP Web Services must be enabled.

  • If the device is on a network that uses a proxy to access the internet, the Proxy needs to be configured.