Remove and Reinsert (Reseat) the Required Tray(s) and Make Sure Paper is Loaded Properly

NOTE: To know which tray to perform the action on, make note of the tray specified in the article title. If Tandem Trays 3 and 4 are installed, these trays cannot be removed from the machine.

1. Remove the required tray from the printer, check for paper behind the tray, then reinsert the tray.

2. Make sure paper is loaded properly in the tray.

   • For Trays 1 or 2:

     1. If necessary, unlock and open the Front Security Door.
        
        
        
        

     2. Pull out the tray until it stops.
        
        
        
        

     3. Ensure that the guide locks are set in the correct position for the paper that you are loading.

     4. Remove any paper that is a different size or type than the paper to be used.

     5. To move the length and width guides out:

        1. Pinch the guide lever on each guide.

        2. Slide the guides outward until they stop.

        3. Release the levers.
           
           
           
           

     6. Flex the sheets back and forth and fan them, then align the edges of the stack on a level surface. This procedure separates any sheets that are stuck together and reduces the possibility of jams.
        
        Note: To avoid jams and misfeeds, do not remove paper from its packaging until you are ready to use it.
        
        
        
        

     7. Load paper in the tray. Do one of the following:

        • For long-edge feed, insert letterhead and pre-printed paper face down with the top edge toward the front. Load hole punched paper with the holes to the left.

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        • For short-edge feed, insert letterhead and pre-printed paper face down with the top edge to the left. Load hole punched paper with the holes toward the rear of the printer.
          
          
          
          
          
          Note: Do not load paper above the maximum fill line. Overfilling the tray can cause the printer to jam.
          
          

     8. Adjust the length and width guides to fit the paper.
        
        
        
        

     9. Close the tray.
        
        
        
        

     10. At the User Interface (UI), select the correct paper size, type, and color:

         • To select a new paper size, touch Size.

         • To select a new paper type, touch Type.

         • To select a new paper color, touch Color.

         • Verify the orientation of the paper, if applicable and adjust if necessary.

         • To confirm the settings, touch Confirm.

     11. If necessary, close and lock the Front Security Door.

   • For Trays 3 or 4 of the Tandem Tray:

     1. If necessary, unlock and open the Front Security Door.
        
        
        
        

     2. Open the required paper tray.
        
        
        
        

     3. Before loading paper into the paper trays, fan the edges to separate any sheets of paper that are stuck together and reduce the possibility of paper jams.
        
        NOTE: To avoid paper jams and misfeeds, do not remove paper from its packaging until necessary.
        
        
        
        

     4. Load the paper with the side to be printed on face-up in the tray against the left rear corner of the tray. Do not load paper above the maximum fill line.
        
        
        
        
        
        

     5. Adjust the paper edge guides so they just touch the edges of the paper stack.
        
        
        
        

     6. Close the paper tray.

     7. At the UI, select the correct paper size, type, and color:

        1. To select a new paper size, touch Size.

        2. To select a new paper type, touch Type.

        3. To select a new paper color, touch Color.

        4. Verify the orientation of the paper, if applicable and adjust if necessary.

        5. To confirm the settings, touch Confirm.

     8. If necessary, close and lock the Front Security Door.