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Jobs Will Not Print Without a Code When Accounting is Enabled and Printing is Configured as Do Not Track

Product support for
VersaLink C400 Color Printer, VersaLink C405 Color Multifunction Printer
Article ID
KB0131757
Published
2019-10-07

Enable exceptions for printing with no code using the steps below.

  1. Log in to the Printer's Embedded Web Server as a System Administrator.

    Note: Depending on when the device was manufactured or the software version installed, the default administrator password may be the device serial number or 1111.

  2. Click on Permissions from the left side of the screen.

  3. Click Accounting and then Accounting methods.

  4. Click Edit beside Xerox Standard Accounting.

  5. Click Custom Tracking and then Setup.

  6. Click Do Not Track.

  7. Click the Exceptions button.

  8. For printing from a driver, turn on Allow Guests (No Accounting Code). 
    For printing from an iPhone, tablet or android phone, turn on Allow IPP (Including AirPrint and Mopria).

  9. Save your changes and then log out as the administrator.

  10. Try your job again.  If the problem persists, contact Support for additional assistance.