Skip to main contentClick to view our Accessibility Statement or contact us with accessibility-related questions.

Fault Code 016-426: No Communications With Remote Services Server

Product support for
VersaLink B605/B615 Multifunction Printer
Article ID
KB0383929
Published
2024-12-02

This error is caused by a security certificate not being renewed after it has expired on System Software Levels below 33.31.81. 

    1. Upgrade your printer to the latest Software General Release. For details refer to Update the Printer Software (Firmware) or see the Related Content for a link to the Drivers and Downloads page.

Note: If the software level is 33.51.01 or higher then troubleshoot the issue using solutions below:

  1. If you are using a Wired Network Connection:

  2. If you are using a Wireless Network Connection:

  3. Confirm That the Connected Network (Wired or Wireless) is Set as the Primary Network.

  4. Configure Date and Time Settings.

  5. Configure DNS Settings Using the Embedded Web Server.

  6. Setting Up a Proxy Server Using the Embedded Web Server.

  7. Enable Remote Services Using the Embedded Web Server.

  8. Test the Connection to the Xerox Remote Services Datacenter Using the Embedded Web Server.

  9. If the problem persists, contact Support for additional assistance.


Related Content