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Fault Codes 078-125, 078-126, 078-127: MultiFeed Check Sensor Fail in Trays 5, 6 or 7

Product support for
Xerox Versant 180 Press, Xerox Versant 280 Press
Article ID
KB0401050
Published
2021-02-18

Fault Codes 078-125, 078-126, 078-127 occurs when the printer has detected that multiple sheets of paper have been fed at once into Trays 5, 6 or 7 on the Oversize High Capacity Feeder module, causing a jam.

The following are the top reasons why paper jams occur:

  • unsupported paper/media is used.

  • incorrect paper settings in the tray and/or the print driver.

  • paper loaded incorrectly and/or paper edge guides not adjusted properly in the tray.

  • humidity and/or paper condition and storage. Use a new ream of paper and fan/flip the paper in the tray.

To resolve the issue, perform the following:

  1. Clear Paper Jams in the Bypass / Tray 5 When the Bypass is Installed on Trays 6 and 7.

  2. Clear Paper Jams Inside Trays 6 and 7.

  3. Clean the Feed Rollers in the 2 Tray Oversized High Capacity Feeder.

  4. Power Off and On the Oversize High Capacity Feeder.

  5. Power Off the Press, Wait 5 Minutes, and Then Power On the Press.

  6. If the problem persists, contact Support for additional assistance.