Fault Code 027-779: Authentication Failure with SMTP AUTH

Fault Code 027-779 occurs when the connection to the SMTP Server fails due to Authentication Failure, possibly due to an incorrect login name and/or password.

NOTE: The Scan to Email Feature is only available on the Copier/Printer model.

• Make Sure the Username and Password for SMTP Authentication is Correct

• Make Sure the Date and Time of the Device is Correct

• Make Sure the SMTP Server Settings are Configured Correctly

• Configure the SMTP Port and Encryption Settings Using CentreWare Internet Services (CWIS)

• Access CentreWare Internet Services using Internet Explorer or Safari

• Machine Email Address Must Match SMTP Authentication Login Account

• Set Allow Less Secure Apps to ON when Scanning to Gmail

• Power Off / Power On the Machine (Partial Reset or Full Reset)

• Perform a Telnet Test on the SMTP Server