Fault Code 027-772: SMTP Server Rejected HELO Command

Fault Code 027-772 occurs when the device is able to contact the SMTP Server but communication is rejected.

NOTE: The Scan to Email Feature is only available on the Copier/Printer model.

• Make Sure the SMTP Server Settings are Configured Correctly

• Set Device Hostname in CentreWare Internet Services (CWIS)

• Make Sure the Date and Time of the Device is Correct

• Set a Valid Domain Name for the Device in CentreWare Internet Services (CWIS)

• Power Off / Power On the Machine (Partial Reset or Full Reset)