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Replace Drum Cartridge Message After the Drum was Replaced

Product support for: WorkCentre 7830/7835/7845/7855, WorkCentre 7830i/7835i/7845i/7855i
Article ID: KB0242770
Published: 2021-04-01

Remove and Re-install the Drum Cartridge.
Clean the Drum Contacts Inside the Drum Cavity.
Swap the Drum With a Known Working Drum.
Perform a Software Reset or a Power Off and Power On as Required.
Check For the Most Recent Active Message or Fault Code and Restart Your Search.
Perform A Full On Demand Image Overwrite.
Upgrade Firmware to the Latest General Release or Higher.
If the problem persists, contact Support for additional assistance.