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Clear the Jam at Door A

Product support for
WorkCentre 7830/7835/7845/7855, WorkCentre 7970
Article ID
KB0237665
Published
2016-02-09

  1. Remove paper from the left tray, then fold up the tray.



  2. Close Left Tray

  3. Open the Bypass Tray (Tray 5).



  4. Open Bypass Tray

  5. While lifting the release lever, open Door A.

    Open Door A

    WARNING: The area around the Fuser can be hot. Use caution to avoid injury.

    CAUTION: Do not touch the Transfer Belt. Touching the belt can reduce image quality or damage the belt. Do not touch the Transfer Roller. Touching the roller can reduce image quality.

  6. Remove the jammed paper.



  7. Remove Jam

  8. If paper is jammed at the exit to the Output Tray, remove the paper by carefully pulling it straight out to the right.

    Remove Jam

    NOTE: Toner (Dry Ink) can adhere to the transfer roller. This does not affect print quality.

  9. If paper is jammed in the Fuser, pull green lever A1 to open the Fuser exit gate.



  10. Open Fuser Exit Gate

  11. Remove the paper. If the paper is torn, remove all torn pieces from the printer.



  12. Remove Jam from Fuser Exit Gate

  13. If the paper is jammed at the bottom entry of the Fuser, remove it.



  14. Remove Jam

  15. Return the green lever A1 to its original position.

  16. Close Door A and the Bypass Tray.