Constant or Repeated Paper Jams

The following are the top reasons why paper jams occur:

• unsupported paper/media is used.

• incorrect paper settings in the tray and/or the print driver.

• paper loaded incorrectly and/or paper edge guides not adjusted properly in the tray.

• humidity and/or paper condition and storage. Use a new ream of paper. Fan the paper and flip it over in the tray.

If the solutions listed above don't work, try the following:

1. Remove Paper and Other Obstructions From the Paper Path.

2. Modify the Default Paper Type and Color.

3. Power Off the Printer, Wait Three Minutes, and Then Power On.

If the problem persists, contact Support for additional assistance.