Skip to main contentClick to view our Accessibility Statement or contact us with accessibility-related questions.

Fault Code 374-100: Jams in Tray 4

Product support for
AltaLink C8130 / C8135 / C8145 / C8155 / C8170 Color Multifunction Printer
Article ID
KB0427069
Published
2024-12-19

 

Resolution

 

The following are the top reasons why paper jams occur:

  • Unsupported paper/media is used.

  • Incorrect paper settings in the tray and/or the print driver.

  • Paper loaded incorrectly and/or paper edge guides not adjusted properly in the tray.

  • Humidity and/or paper condition and storage.

  1. Clear Paper Jam in Tray 1, 2, 3 or 4

  2. Remove Any Paper Behind the Paper Tray

  3. Perform a Software Reseat

  4. Replace the Feed Roller