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Toner Cartridge will not lock in place

Product support for
Xerox C410 Color Printer
Article ID
KB0412618
Published
2024-11-26

 

Issue

 

When replacing a Toner cartridge, it will not sit properly or lock in place.

 

Cause

 

The Toner Shutter Lock got moved to the wrong position.

 

Resolution

 

 WARNING:

  • When removing a toner cartridge, be careful not to spill the toner. If any toner spills, avoid contact with clothes, skin, eyes, and mouth. Do not inhale the toner dust.

  • Keep toner cartridges out of the reach of children. If a child accidentally swallows toner, have the child spit out the toner, and rinse out their mouth with water. Consult a physician immediately.

WARNING: Use a damp cloth to wipe off spilled toner. Never use a vacuum cleaner to remove spills. Electric sparks inside the vacuum cleaner can cause a fire or explosion. If you spill a large volume of toner, contact your local Xerox representative.

WARNING: Never throw a toner cartridge into an open flame. Remaining toner in the cartridge can catch fire and cause burn injuries or an explosion.

  1. Remove the Toner Cartridge from the machine and locate the Toner's Shutter Lock Mechanism in incorrect position.

    Toner cartridge incorrect position Shutter Closed

  2. Rotate the Toner's Shutter Lock Mechanism counterclockwise to the proper position.

    Toner Cartridge correct position Shutter Open.

  3. Re-Install the toner cartridge.

  4. If the problem persists, contact Support for additional assistance.