Unable to Access Device Settings Within the Xerox Easy Assist App

Cannot successfully authenticate to the printer when accessing Device Settings within the Xerox Easy Assist App.

The initial install of the printer was completed successfully from the printer's local user interface (the control panel), but the user name associated with the printer's administrator account was something other than "admin".

• Missing username, or username is not "admin" or "Admin".

• Password does not match what is being entered within the app.
  
      Note: if you do not remember changing the password, the default password is the printer’s serial number.
  
  

• Administrative permissions are not associated with the administrator account.

An Administrator Account has not been set up

1. Find the IP Address of the printer. For details, refer to Find the IP Address of the Printer then access the printer's Embedded Web Server. For details, refer to Access the Embedded Web Server (EWS).

2. Select Security within the Select Option menu.

3. Within the Security page, select Add User button.

4. From menu, select User Name / Password option * Please use this type of account for the admin user.

5. Within Edit User Name / Password Account page, enter admin within User Name field * Please use exactly this user name.

6. Enter a secure but easy to remember password, re-enter the password in the Confirm Password field.

7. Within Permissions Groups group-box, select Admin check-box * Please doublecheck that this box is selected.

8. Select Save. Your admin account is now created.
   
   

Back in the Xerox Easy Assist App

1. Select the printer.

2. Select Device Settings.

3. Enter password defined for the new administrator account, you should now have access to Device Settings.

Update the Administrator Account password and/or confirm the Administrator Account permissions

1. Find the IP Address of the printer. For details, refer to Find the IP Address of the Printer then access the printer's Embedded Web Server. For details, refer to Access the Embedded Web Server (EWS).

2. Select Security within the Select Option menu.

3. Within the Security page, select User Name / Password Accounts.

4. Within the Edit User Name / Password Account page, update the password and /or Assign Administrator permission to the selected account.

5. Select Save. Your admin account is now confirmed/updated.

Back in the Xerox Easy Assist App

1. Select the printer.

2. Select Device Settings.

3. Enter password defined for the new administrator account, you should now have access to Device Settings.