Fault Code 42.49, 42.94: Replace Cartridge, Printer Region Mismatch

To correct this problem, purchase a toner cartridge with the correct region that matches the printer region, or purchase a worldwide toner cartridge.

·        The first number in the message after 42 indicates the region of the printer.

·        The second number in the message after 42 indicates the region of the toner cartridge.

Note: To find the region settings of the toner cartridges currently loaded in the device, print the print quality test pages. From the control panel, navigate to: Settings > Troubleshooting > Print Quality Test Pages.

Printer and toner cartridge regions

Region	Numeric Code
Worldwide	0
Latin America, Eastern Europe, Middle East, Africa	4
North America and Western Europe	9

If the problem persists, contact Support for additional assistance.