Fault Code 32.40J: The Black Toner Cartridge is Unsupported

Note: If FW level is below XXXXX.076.XXX, upgrade to the latest FW level. 

Note: If the printer is using a third-party toner cartridge, contact the supplier of the toner cartridge.

1. Check if the printer is using a genuine and supported Xerox Toner Cartridge for this model.

2. Clean the toner cartridge contacts with a dry lint-free cloth.

3. Make sure that the toner cartridge is not damaged or leaking.

4. Replace the toner cartridge. For details, refer to Replace a Toner Cartridge.

5. If the problem persists, contact Support for additional assistance.

Note: If you have a toner conversion PIN code, use one of the following procedures to enter it in the device.

Note: Ensure the device job queue is clear before attempting to input the PIN code.

Using The Control Panel

1. On the control panel, navigate to Settings > Supplies Plan > Plan Conversion > Conversion Code.

2. Enter the conversion code provided, then select Convert Plan.

3. Navigate to Settings > Supplies Plan > Plan Conversion > Current Plan to confirm the conversion is successful.

Using The Embedded Web Server

1. Open a web browser and type the printer IP address.
   
   Note: It may be necessary to enter the Admin password.
   
   

2. Navigate to Settings > Supplies Plan > Plan Conversion > Conversion Code.

3. Enter the conversion code provided, then click Convert Plan.

4. Check the Current Plan status to confirm the conversion is successful.