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Install the Software

Product support for
Xerox C310 Color Printer
Article ID
KB0330063
Published
2021-11-10

Before you install the print driver software, verify that the printer is plugged in, powered on, connected correctly, and has a valid IP address. The IP address usually appears in the upper right corner of the control panel.

To view the IP address of the printer, refer to Find the IP Address of the Printer.

Operating System Requirements

  • Windows 7, Windows 8, Windows 8.1, Windows 10, Windows Server 2008 R2, Windows Server 2012, Windows Server 2016, and Windows Server 2019.

  • MacOS version 10.14 and later.

  • UNIX and Linux: Your printer supports connection to various UNIX platforms through the network interface.

Installing the Print Drivers for a Windows Network Printer

  1. Insert the Software and Documentation disc into the appropriate drive on your computer. If the installer does not start automatically, navigate to the drive, then double-click the Setup.exe installer file.

  2. Click Xerox Smart Start — Driver Installer (Recommended).

  3. At the License Agreement, click Agree.

  4. From the list of discovered printers, select your printer. When you install print drivers for a network printer, if your printer does not appear in the list, click Don’t See Your Printer?, then enter the IP address for your printer. To view the IP address of your printer, refer to Find the IP Address of the Printer.

  5. Click Quick Install. A message appears that confirms that the installation is successful.

  6. To complete the installation and close the Installer window, click Done.

Installing the Windows Print Driver .zip File

You can download print drivers from Xerox.com in a .zip file, then use the Windows Add Printer Wizard to install the print drivers on your computer.

To install the print driver from the .zip file:

  1. Download, then extract the required .zip file to a local directory on your computer.

  2. At your computer, open the Control Panel, then select Devices and Printers > Add a Printer.

  3. Click The printer that I want isn't listed, then click Add a local printer or network printer with manual settings.

  4. To use a previously established port, select Use an existing port, then from the list, select a Standard TCP/IP Port.

  5. To create a Standard TCP/IP port:

    1. Select Create a New Port.

    2. For Type of port, select Standard TCP/IP Port, then click Next.

    3. In the Hostname or IP address field, type the printer IP address or host name.

    4. To disable the feature, clear the check box for Query the printer and automatically select the driver to use, then click Next.

  7. Click Have Disk.

  8. Click Browse. Browse to, then select the driver.inf file for your printer. Click Open.

  9. Select your printer model, then click Next.

  10. If a prompt appears because the print driver was installed previously, click Use the driver that is currently installed (recommended).

  11. In the Printer name field, type a name for your printer.

  12. To install the print driver, click Next.

  13. If needed, set the printer as the default printer.

    Note: Before you select Share Printer, contact your system administrator.

  14. To send a test page to the printer, click Print a test page.

  15. Click Finish.

Installing the Print Drivers for a Windows USB Printer

  1. Connect the B end of a standard A/B USB 2.0 or USB 3.0 cable to the USB Port on the back of the printer.

  2. Connect the A end of the USB cable to the USB port on the computer.

  3. If the Windows Found New Hardware Wizard appears, click cancel.

  4. Insert the Software and Documentation disc into the appropriate drive on your computer. If the installer does not start automatically, navigate to the drive, then double-click the Setup.exe installer file.

  5. Click Xerox Smart Start — Driver Installer (Recommended).

  6. At the License Agreement, click Agree.

  7. From the list of discovered printers, select your printer, then click Quick Install. A message appears that confirms that the installation is successful.

  8. To complete the installation and close the Installer window, click Done.

Installing the Printer as a Web Service on Devices

Web Services on Devices (WSD) allows a client to discover and access a remote device and its associated services across a network. WSD supports device discovery, control, and use.

Installing a WSD Printer Using the Add Device Wizard

  1. At your computer, click Start, then select Printers and Scanners.

  2. To add the required printer, click Add a Printer or Scanner.

  3. In the list of available devices, select the device that you want to use, then click Next.

    Note: If the printer that you want to use does not appear in the list, click Cancel. To add the printer manually, use the IP address of the printer. For details, refer to Installing the Windows Print Driver .zip File see the section above.

  4. Click Close.

Installing the Drivers and Utilities for MacOS

  1. Download the latest print driver from https://www.xerox.com/office/drivers.

  2. Open the Xerox Print Drivers 5.xx.x.dmg or .pkg as needed for your printer.

  3. To run Xerox Print Drivers 5.xx.x.dmg or .pkg, double-click the appropriate file name.

  4. When prompted, click Continue.

  5. To accept the license agreement, click I Agree.

  6. To accept the current installation location, click Install, or select another location for the installation files, then click Install.

  7. If prompted, enter your password, then click OK.

  8. From the list of discovered printers, select your printer, then click Next.

  9. If your printer does not appear in the list of discovered printers:

    1. Click the Network Printer Icon.

    2. Type the IP address of your printer, then click Continue.

    3. Select your printer in the list of discovered printers, then click Continue.

  11. If your printer was not detected, verify that the printer is powered on and that the Ethernet or USB cable is connected properly.

  12. To accept the print queue message, click OK.

  13. Select or clear the Set Printer as Default and Print a Test Page check boxes.

  14. Click Continue, then click Close.

Adding the Printer for MacOS

For networking, set up your printer using Bonjour® (mDNS), or for an LPD, LPR connection, connect using the IP address of your printer. For a non-network printer, create a desktop USB connection.

Adding the Printer Using Bonjour

To add the printer using Bonjour:

  1. From the computer Applications folder or from the dock, open System Preferences.

  2. Click Printers & Scanners. The list of printers appears on the left of the window.

  3. For the list of printers, click the Plus icon (+).

  4. At the top of the window, click the Default icon.

  5. Select your printer from the list, then click Add.

    Note: If your printer is not detected, verify that the printer is powered on and that the Ethernet cable is connected properly.

Adding the Printer by Specifying the IP Address

To add the printer by specifying the IP address:

  1. From the computer Applications folder or from the dock, open System Preferences.

  2. Click Printers & Scanners. The list of printers appears on the left of the window.

  3. In the list of printers, click the Plus (+) icon.

  4. Click IP.

  5. From the Protocol list, select the protocol.

  6. In the Address field, enter the IP address of the printer.

  7. In the Name field, enter a name for the printer.

  8. From the Use list, choose Select a driver to use.

  9. From the printer software list, select the print driver for your printer model.

  10. Click Add.