Will Not Print in Color

Note: Before solving the problem, print the Print Quality Test Pages.

1. If printing from a computer, ensure color is selected in the print driver prior to sending the job to the printer.

2. If issue is only on prints from a computer and not on the Print Quality Test Pages, ensure the correct driver has been installed.

3. Open the front door, and then firmly push it down.

4. Pull out the print cartridge tray.

5. Remove, and then insert the print cartridge of the missing color. For details, refer to Replace a Print Cartridge.
   
   Note: The printer has matching colored latches and labels to corresponding toner colors (Black, Magenta, Cyan, and Yellow).
   
   

6. Insert the print cartridge tray, and then close the door.

7. Try the print job again.

8. If the problem persists, contact Support for additional assistance.