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Fault Code 32.40J: The Black Toner Cartridge is Unsupported

Product support for
Xerox B310 Printer
Article ID
KB0327299
Published
2025-04-29

Note: If FW level is below XXXXX.076.XXX, upgrade to the latest FW level

Note: If the printer is using a third-party toner cartridge, contact the supplier of the toner cartridge.

  1. Check if the printer is using a genuine and supported Xerox Toner Cartridge for this model.

  2. Clean the toner cartridge contacts with a dry lint-free cloth.

  3. Make sure that the toner cartridge is not damaged or leaking.

  4. Replace the toner cartridge. For details, refer to Replace a Toner Cartridge.

  5. If the problem persists, contact Support for additional assistance.

Note: If you have a toner conversion PIN code, use one of the following procedures to enter it in the device.

Note: Ensure the device job queue is clear before attempting to input the PIN code.

Using The Control Panel

  1. On the control panel, navigate to Settings > Supplies Plan > Plan Conversion > Conversion Code.

  2. Enter the conversion code provided, then select Convert Plan.

  3. Navigate to Settings > Supplies Plan > Plan Conversion > Current Plan to confirm the conversion is successful.

Using The Embedded Web Server

  1. Open a web browser and type the printer IP address.

    Note: It may be necessary to enter the Admin password.

  2. Navigate to Settings > Supplies Plan > Plan Conversion > Conversion Code.

  3. Enter the conversion code provided, then click Convert Plan.

  4. Check the Current Plan status to confirm the conversion is successful.