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Fault Code 377-901: Exit Sensor 1 Static Jam

Product support for
WorkCentre 7525/7530/7535/7545/7556
Article ID
KB0239328
Published
2019-06-25

The following are the top reasons why paper jams occur:

  • unsupported paper/media is used.

  • incorrect paper settings in the tray and/or the print driver.

  • paper loaded incorrectly and/or paper edge guides not adjusted properly in the tray.

  • humidity and/or paper condition and storage. Try using a new ream of paper.

To resolve the issue, perform the following:

  1. Remove Paper and Other Obstructions From the Paper Path of the Finisher and then Remove Paper and Other Obstructions From the Paper Path in the Machine.

  2. Power the Printer Off and On.

  3. If the problem persists, contact Support for additional assistance.