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Remove and Re-install the Drum Cartridge

Product support for
WorkCentre 7525/7530/7535/7545/7556, WorkCentre 7830/7835/7845/7855, WorkCentre 7970
Article ID
KB0234908
Published
2019-02-26

CAUTION: Do not expose the Drum Cartridges to direct sunlight or strong indoor fluorescent lighting. Do not touch or scratch the surface of the drum.

IMPORTANT: Place any suspected defective cartridge that is removed from the printer in protective wrapping/packaging material for situations where it may still be a functioning cartridge. If you do not have the original packaging material, use the packaging from the new cartridge.

  1. Make sure the machine has stopped copying / printing.

  2. Open the Front Door of the printer.

    Open the machine's Front Door

  3. Turn the release lever on the left side of the Drum Cartridge Cover to the left to unlock the cover.

    Turn the release lever on the left side of the Drum Cartridge Cover

  4. Pull the cover open to access the four Drum Cartridges.

Note: The drum door is stiff and may require a bit of pressure to drop the door down all the way. 

Pull the cover open to access the four Drum Cartridges

  1. Grasp the orange handle of the appropriate Drum Cartridge (R1=Black, R2=Cyan, R3=Magenta, R4=Yellow) and gently pull the cartridge out of the printer.

    Gently pull out the Drum Cartridge

  2. Push the cartridge back into the machine until it comes to a stop.

    Push the cartridge into the machine until it comes to a stop

  3. Lift up the Drum Cartridge Cover.

    Lift up the Drum Cartridge Cover

  4. Turn the release lever on the left side of the Drum Cartridge Cover to the right to lock the cartridges into position.

    Lock the Drum Cartridges into position

  5. Close the Front Door. If the Front Door is not completely closed a message will be displayed and the machine will not operate.