Scan to Email Not Working when Using the Microsoft Office 365 / Outlook Application

As of September 16th 2024, personal (Free) accounts for the following Microsoft Based Email Services have moved from App passwords to "Modern Authentication / OAuth", and are not currently supported on Xerox Devices. 

Note: Outlook Enterprise clients are not currently affected by this change.

Unsupported Personal Email Services:
Outlook.com
Hotmail.com
Live.com 

Microsoft Office 365/Outlook will be requiring account users, when Scanning to Email, to use a Microsoft Office 365 / Outlook App Password.

Without the Microsoft Office 365 / Outlook App Password, the printer will cease to send emails, causing the user to believe there is an issue with the printer.

Microsoft Office 365 / Outlook will no longer support the use of third-party apps or devices to sign in to your Microsoft Office 365 / Outlook Account using only your username and password. 

Once the App Password is created, enter the 16 digit code (without spaces) in place of the current scan to email SMTP authentication password using CentreWare Internet Services (CWIS).

Note: if you don’t have access to modify email settings or administrator (Admin) rights on your device please contact your System Administrator or IT department.

If the problem persists, contact Support for additional assistance.