Remove and Reinstall the Print Driver for a Microsoft Windows OS

NOTE: If the print driver is installed on a Print Server, Contact a System Administrator for assistance with driver removal and reinstallation. A System Administrator may also be required if the user does not have the needed permissions to remove and reinstall the print driver.

Remove the Print Driver:

1. From the computre, click on Start > Devices and Printers.
   
   NOTE: If this option is not available from the Start menu, or the OS is Windows 8 or 10, it can be accessed from the Windows Control Panel.
   
   

2. Right-click on the printer you want to remove and select Remove Device.

3. Click Yes.

4. Click another Device in the Devices and Printers window.

5. Click Print Server Properties at the top of the Devices and Printers window.

6. Click on the Ports tab.

7. Scroll down and select the IP Port previously used by the removed printer.

8. Click Delete Port, and then click OK.

9. Click on the Drivers tab.

10. Click the print driverpreviously used by the removed printer.

11. Click Remove.

12. Click Remove driver and driver package.

13. Click OK.

14. Click Yes.
    
    NOTE: The print driver package cannot be removed if the driver is currently in use with another installed printer.
    
    

15. Click Delete.

16. Click OK.

Download the New Print Driver:

1. Go to the Drivers & Downloads page on Xerox.com for the printer model you are using.  A list of Drivers & Downloads for the device is provided.
   
   NOTE: The website should automatically detect your operating system and language. If the incorrect settings are displayed, select the correct Associated Product, Operating System and Language.
   
   

2. Click on the Xerox Global Print Driver.

3. Click the appropriate download link for the PCL, PCL6 or PostScript driver.

4. Click Run if prompted to run the downloaded file. The files will download.

5. Click Run again to begin installation of the print driver.
   
   NOTE: If the Run box does not appear, the installer file can be located and run from the Browsers download folder location.
   
   

6. The software installation window will display. Another license agreement will display when the installation begins.  Click I Agree.

7. Click Extract. The Software Installer will extract the driver files to C:\Xerox\ by default.

Install the new Print Driver:

NOTE: An Add Printer wizard may appear after the Software Installer has extracted the driver files. If the Add Printer wizard does not appear, select Add Printer from the Devices & Printers window to begin the installation.

1. Click Add a Local Printer.

2. Click Create a new port.

3. Click Standard TCP/IP Port from the dropdown menu.

4. Type your printer's IP address into the Hostname or IP address field. The Port name field will automatically populate.
   
   NOTE: The IP Address of the Device can be acquired from the Machine Status screen at the device, or from a Configuration Report. 
   
   

5. Click Next.

6. Click on the Xerox Global print driver from the list.
   
   NOTE: If the Xerox Global print driver does not appear, select Have Disk, and locate the driver files at the extracted location (ie: C:\xerox\).
   
   

7. Click Next twice.

8. Click Replace the current driver, and then click Next.

9. Enter the pritner model name in the Printer Name field, and then click Next. This will be used to identify the printer from Windows.

10. Click on the required sharing option, and then click Next.

11. Click Finish.

Configure the Driver TCP/IP Port:

1. Open Devices & Printers from the Control Panel.

2. Right-click on the new printer and select Printer Properties.

3. Click on the Ports tab. The correct port will already be selected.

4. Click Configure Port.

5. Click the LPR Protocol.

6. Type in lp (lowercase letters) into the LPR Settings Queue Name field.

7. Uncheck LPR Byte Counting Enabled.

8. Uncheck SNMP Status Enabled.

9. Click OK.

10. Click Apply to save changes.

11. Click OK to exit.