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Xerox Apps Display a Grey Screen on ConnectKey (WorkCentre) Devices

Product support for
Xerox App Gallery, WorkCentre 3655, WorkCentre 5845/5855, WorkCentre 5865/5875/5890, WorkCentre 5945/5955, WorkCentre 5945i/5955i, WorkCentre 6655, WorkCentre 7220/7225, WorkCentre 7830/7835/7845/7855, WorkCentre 7970
Article ID
KB0142300
Published
2021-03-16

A recent update to Xerox App Gallery requires an upgrade to your device firmware in order to use the Xerox App Gallery App, Xerox App Gallery 5.0 Template Apps, and many Xerox Apps in App Gallery on ConnectKey (WorkCentre) devices including:

  • WC3655 

  • WC58xx

  • WC59xx

  • WC6655

  • WC7220/7225

  • WC7830/7835

  • WC7845/7855

  • WC7970

Click on the Drivers and Downloads link in the Related Content section and download the Manual Upgrade software/firmware for ConnectKey Technology needed to upgrade your device. After the upgrade, your Xerox Apps will work with no further adjustments.

IMPORTANT: Print and keep a Configuration Report for reference until after the software update has been completed.