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Replace the Tray Retard Holder Assembly and Tray Feed Roller

Product support for
VersaLink C400 Color Printer, VersaLink C405 Color Multifunction Printer
Article ID
KB0133126
Published
2021-11-29

Note: To perform this procedure, the Tray Retard Holder Assembly and Tray Feed Roller are required, contact support.

  1. Power down the printer.

  2. Unplug the printer.

  3. Remove the Cassette Assembly from the printer.

  4. Release the hook on the rear of the Housing Base and remove the Tray Retard Holder.

    Release the hook

  5. Release the hook holding the Tray Retard Shaft and remove the shaft together with the Feed Roller Assembly by pulling it out sideways.

  6. Release the hook that holds the Feed Roller Assembly and slide the roller off the shaft.

    Release the hook

  7. Swap the cassette retard holder assembly to validate if there is any issue.

  8. Install the new cassette retard holder assembly in the reverse order.

  9. Plug the Printer.

  10. Power on the printer.