Clear Document Feeder Jams

To resolve the error that appears on the control panel, remove all paper from the Duplex Automatic Document Feeder areas.

1. Lift the lever, then open the top cover of the Document Feeder.
   
   
   
   

2. If the original document is clear of the Automatic Document Feeder entry, pull it straight out.
   
   
   
   

3. If the control panel message instructs you to open the inner cover, lift the green-tabbed lever to open the inner cover.
   
   
   
   

4. To remove the original document from the feeder, rotate the green wheel to the right, then carefully pull out the document.
   
   
   
   

5. Close the inner cover, then to close the top cover, press it down until it clicks into place.

6. If the original document is not visible when the top cover is opened, lift the document cover, then remove the document.

7. If the original document is not visible when the document cover is opened, lift the feeder tray, then remove the document.
   
   
   
   

8. Lower the feeder tray.

9. If the original document is not wrinkled or torn, then follow the instructions on the touch screen to load the document into the feeder again.
   
   Note: After clearing a paper jam from the Duplex Automatic Document Feeder, reload the entire original document, including the pages already scanned. The printer automatically skips the scanned pages and scans the remaining pages.
   
   

CAUTION: Torn, wrinkled, or folded original documents can cause jams and damage the printer. To copy torn, wrinkled, or folded original documents, use the Document Glass.