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Clear Paper Jams From Trays 1 - 4

Product support for
VersaLink B7025/B7030/B7035, VersaLink C7000 Printer, VersaLink C7020/C7025/C7030 Multifunction Printer
Article ID
KB0129595
Published
2018-02-28

To resolve the error that appears on the control panel, clear all paper from the paper path.

  1. Before removing the tray from the printer, review the jam message on the control panel. If another jam error appears, clear that jam inside the printer first.

  2. Pull out the tray until it stops.

    Pull out tray until it stops

  3. Remove the paper from the tray.

    Remove paper from tray

  4. If the paper is torn, remove the tray completely and check inside the printer for torn pieces of paper.

  5. Reload the tray with undamaged paper, then push the tray in until it stops.

  6. When paper trays are set to Fully Adjustable, you are prompted to verify or change the paper settings.

    • To confirm the same paper size, type, or color, touch OK.

    • To select a new paper size, type or color, touch the current setting, then select a new setting. When finished, touch OK.

  1. To return to the Home screen, press the Home button.