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Clear Paper Jams From the Bypass Tray

Product support for
VersaLink B7025/B7030/B7035, VersaLink C7000 Printer, VersaLink C7020/C7025/C7030 Multifunction Printer
Article ID
KB0129591
Published
2018-02-28

To resolve the error that appears on the control panel, clear all paper from the paper path.

  1. Remove the jammed paper from the tray. Ensure that the paper feed entrance where the tray connects to the printer is clear.

    Remove jammed paper from tray

  2. If the paper is torn, check inside the printer for torn pieces of paper.

  3. Fan the paper that you removed and ensure that all four corners align neatly.

  4. Insert the paper into the Bypass Tray with the print side face down. Ensure that the leading edge of the paper lightly touches the paper-feed entrance.

    Insert paper face down into bypass tray

  5. When paper trays are set to Fully Adjustable, you are prompted to verify or change the paper settings.

    • To confirm the same paper size, type, or color, touch OK.

    • To select a new paper size, type or color, touch the current setting, then select a new setting.

  6. When finished, touch OK.

  7. To return to the Home screen, press the Home button.