Printer Does Not Print

The printer may be in Power Saver mode. 

• On the control panel, press the Power/Wake button.

There may be a printer error. 

• If the Status LED is blinking amber, there is an error. To clear the error, follow the instructions on the control panel. If the error persists, contact your Xerox representative.

The paper tray may be empty. 

• Load paper into the tray. Make sure the paper guides are set correctly. For more information, refer to  Load Paper in Standard Trays 1-4 .

The printer toner cartridge may be empty. 

• Replace the toner cartridge. For more information, refer to  Replace Toner Cartridges .

All control panel indicators may be off.

• Power off the printer, confirm that the power cord is plugged in correctly to the printer and the outlet, then power on the printer. For more information, refer to Power Off the Printer, then Power On . If the error persists, contact your Xerox representative.

The printer may be busy. 

• If the Status LED is flashing blue, check if a previous print job is the problem.

  1. At your computer, use the printer properties to delete all print jobs in the print queue.

  2. At the control panel, touch Jobs, then delete all pending print jobs.

• Load the paper in the tray.

• If the Status LED does not flash once after you send a print job, check the connection between the printer and the computer. Power off the printer, then power on. 

The printer cable may be disconnected. 

• If the Status LED does not flash once after you send a print job, check the connection between the printer and the computer.

There may be a wireless or network connectivity issue.

• To test the printer, print an Information Page, such as the Basic Configuration Report. If the page prints, there could be a wireless or network connectivity issue.

You may be using an incorrect print driver. 

• Check that you have the latest print driver installed.

If problem persists, contact Support for additional assistance.