Use Xerox Workplace Cloud

The Xerox Workplace Cloud (XWC) feature provides a cloud-based print solution that enables a remote service to manage many aspects of your device.

Note: The Xerox Workplace Cloud service is a separate feature to the Xerox Workplace Cloud authentication method. Xerox Workplace Cloud authentication options are configured in the Authentication section. 

Xerox Workplace Cloud authentication cannot be enabled independently of the Xerox Workplace Cloud service.

The following scenarios apply:

• Enabling the XWC service does not enable XWC authentication automatically.

• Disabling the XWC service disables XWC authentication, if it is enabled. An alert notifies that disablement of XWC authentication will occur.

• Enabling XWC authentication enables the XWC service at the same time.

• Disabling XWC authentication does not disable the XWC service.

To enable Xerox Workplace Cloud:

1. In the Embedded Web Server, click Properties > Connectivity > Setup.

2. For Remote Management, for Xerox Workplace Cloud, click Edit.

3. In the Configuration area, click Connection.

4. In the Connection window, configure settings.

   1. Click the check box for Enable. Note: Xerox Workplace Cloud is disabled by default.

   2. For the XWC server, configure the default host address, port number, and path. The default host address is wdm.services.xerox.com. The default port number is 443.

   3. Click Save.

   4. The Connection window closes. A Connecting to Xerox Workplace Cloud window appears. If the initial connection attempt fails, the device performs a retry at the following intervals:

      • 10 seconds after the initial attempt

      • 60 seconds after the first retry sequence

      • 300 seconds after the second retry sequence 
        
        Note: After 5–10 seconds, the Cancel option appears. If you click Cancel during the initial connection attempt or during a retry sequence, the device cancels the activity.
        
        

5. If the connection attempt fails, a Failed to Connect window appears. A message advises you to check the Authentication Log. 

6. If the connection is successful, a status of Connected appears in the Xerox Workplace Cloud status area. The XWC statuses include the following:

   • Disabled: This status occurs when XWC is not enabled.

   • Site Cannot Be Reached: This status occurs when a connection attempt fails. Verify the settings, then retry the connection.

   • Connection Error: This status occurs when a connection attempt fails. Verify the settings, then retry the connection.

   • Connected: This status occurs when XWC is enabled and a connection is active. The system time stamp indicates the date and time of the latest connection.

   • Configuration File Received: This status occurs when a configuration file is received. The system time stamp indicates the date and time of the latest file received. Green text indicates a successful connection. Red text indicates a failed connection.

7. To view related Web services, in the Related Pages area, for Web Services, click Link.