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Clear a Paper Jam From the Fuser Area

Product support for
VersaLink B400 Printer, VersaLink B405 Multifunction Printer
Article ID
KB0116619
Published
2024-06-14

This procedure is also supported by the CareAR Instruct App (Currently Available in US for Mobile Devices Only).

CareAR Instruct App Banner

On a Mobile Device? Click on the QR Code for your printer model to access the procedure using CareAR Instruct.

On a Computer? Scan the QR Code for your printer model using your mobile device.

         VersaLink B400 Fuser Jam QR Code                          VersaLink B405 Fuser Jam QR Code

Procedure:

To resolve the error that appears on the control panel, clear all paper from the paper path.

  1. Push down on the rear door release and pull open the door.

    open rear door

  2. If paper is jammed in the Fuser, raise both green levers to open the Fuser.

    Open fuser area

  3. To open the paper guide, raise the green handle.

    open fuser paper guides

  4. Remove any jammed paper from the back of the printer.

    remove paper jam in fuser

  5. Close the paper guide on the Fuser.

    close paper guides on fuser

  6. Lower the green levers to their original position.

    close fuser area

  7. Close the rear door.

    close rear door