Test an FTP Connection on a Computer Using a Command Prompt to Make Sure Scanning Will Work

This test replicates what the Xerox device does during the scan process.  If this test is successful, the Xerox device will be able to successfully scan on your network.  If this test fails, the Xerox device will not be able to successfully scan on your network because there is a configuration issue with your network.  Contact your Network Administrator for additional assistance troubleshooting the network issue.  Xerox is not responsible for your network configuration.

The following information must be known to perform this solution. If necessary, contact your System Administrator for additional assistance.

• The IP address of the FTP server / file server.

• The username and password of the scan user.

NOTE: The computer must contain an IP address to perform this solution.

1. Obtain a command prompt.

   1. Click on Start, and then select Run.

   2. In the Open field, type: command and then click on OK.

2. From the Command prompt type: ftp xxx.xxx.xxx.xxx where the x characters represent the IP address of the FTP server, and then press Enter.
   
   NOTE: Make sure to include a space between the word "ftp" and the IP address.
   
   

3. A connection script will run and if successful a prompt for a user name will be displayed. Enter your user name assigned to the scan user in the User field, and then press Enter.
   
   NOTE: If you do not receive the connection script and / or do not get the prompt for User:, contact the System Administrator of the FTP server and try these steps again after the server is working correctly.
   
   

4. You will now be prompted for a password. Enter your user name password in the Password field, and then press Enter. A "User xxxxx logged in" message will be displayed.
   
   NOTE: If you receive a "Login failed" message, then there is a problem with the user name and password on the FTP server. This will have to be corrected by the System Administrator. To try the user name and password again, type: bye and press Enter, then start again with step 2. If this does not work, have your System Administrator check the user permissions and FTP settings.
   
   

5. From the FTP prompt, type: pwd then press Enter. The message "/ is the current directory" will be displayed.

6. If the Xerox scanner is using a Virtual Directory, continue with step 7; otherwise, skip to step 9. A Virtual Directory is a special folder set up by the System Administrator on the FTP server. The Xerox scanner either scans to the Root folder of the FTP server, or to a Virtual Directory on the FTP server. If you have created a virtual directory you will need to change to the virtual directory first before continuing with the test.

7. From the FTP prompt, type: CD virtual directory where virtual directory is the name of your virtual directory. For example, CD ABC.

8. Press Enter. A "cwd command successful" message will be displayed.

9. From the FTP prompt, type: MKDIR TEST, then press Enter. A "test directory created" message will be displayed.

10. At the FTP prompt, type: RMDIR TEST, then press Enter. A "RMD command successful" message will be displayed.
    
    NOTE: If an "Access denied" message is displayed for either one of these commands, have the System Administrator check your permission settings on the FTP server.
    
    

11. From the FTP prompt, type: bye and then exit to close the Command Prompt window. If all these tests ran successfully, your user name and password are valid, as well as your FTP permissions.